CSM Magazine

AUGUST 8, 2023

One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. It’s a welcome shift because for most contact centre managers, agent stress is the biggest labour issue on their minds and it’s diminishing the customer experience (CX).

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Joe Rawlinson

SEPTEMBER 16, 2015

It’s never a bad idea to focus on bringing in new customers, but you need to make sure you won’t cycle through them. Retaining customers and inspiring their loyalty is what ultimately will make up a solid foundation for revenue. New customers aren’t as valuable as you may think if you don’t have a plan in place to hold onto them.

Upselling 138

Upselling Advertising Marketing Personalization 138

AWS Machine Learning

JULY 3, 2023

Many businesses have diverse global users and need to translate text to enable cross-lingual communication between them. Amazon Translate also supports formality customization, which allows you to customize the level of formality in your translation output. This is a manual, slow, and expensive human effort.

Healthcare 69

Healthcare Engineering Accountability Management 69

Liveops

JANUARY 25, 2019

Want to improve your Net Promoter Score and optimize your customer experience? We are dedicated to helping our customers better serve their customers—by building high-performing, trustworthy teams of professional agents. Customer Service and Support. Customer Engagement and Retention. Communication and Marketing.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

ProProfs Blog

JANUARY 17, 2020

The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. Do you know that 80% of US end-users prefer cloud-hosted and SaaS apps for communication and organization purposes, compared to 51% in 2016?

SaaS 161

SaaS Sales Marketing Upselling 161

Mindtouch

MAY 24, 2019

This post is based on my presentation at STC Summit 2019 , the annual conference of the Society for Technical Communication (STC), and incorporates takeaways from Alan Porter and John Bowie. Customer interactions are becoming synonymous with content interactions. Spoiler alert: Your customers don’t care.

Self service 84

Self service Chatbots Metrics Feedback 84

Guru

MAY 12, 2020

Now, seemingly overnight, our new remote working reality has made communication, collaboration, and connectedness more important than ever. As we’ve evolved as a company, so has the way our customers use Guru. Create custom syncs to and from external knowledge sources. Adapting to your needs. Guru’s API.

APIs 66

APIs Accountability Personalization Coaching 66

JustCall

NOVEMBER 23, 2022

About 51% of companies use 8+ marketing channels to interact with their customers. If you want to learn the ins and outs of SMS marketing, you have come to the right place. The communications sent under this form of marketing are often composed as text messages and sent to those who have consented to receive such messages.

Marketing 52

Marketing Advertising Surveys Personalization 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a new custom dataset.

Scripts 71

Scripts Metrics APIs Healthcare 71

Eckoh

JUNE 25, 2020

But the speed at which companies switched en mass to remote working — though understandable — has involved risks that are now starting to become apparent. With customer service at stake, contact centers had little time for attention to detail when rushing into remote working. Why contact centers need to retrace their steps urgently.

Contact Center 52

Contact Center Technology Personalization Surveys 52

ProProfs Blog

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . Customers don’t want to go out of their comfort zone to solve their own problems. So what can you do to provide a smooth and delightful experience to customers throughout their journey? But what is customer centricity ?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

CSM Magazine

SEPTEMBER 21, 2022

Since 2020, more people than ever realized that they didn’t value their jobs and had lower job satisfaction, so they left en masse. Attract new customers. Help customers “find” your business. Improves customer relations. Chatbots Are Taking over Customer Service. Enhance brand reputation.

Chatbots 10

Chatbots Advertising Education Marketing 10

AWS Machine Learning

JULY 26, 2023

For example, many online gaming communities offer voice chat functionality to facilitate communication among their users. This feature is especially useful for social media, gaming, and general needs, eliminating the need for customers to provide their own data to train the ML model. the entire audio file).

APIs 79

APIs Enterprise Advertising Personalization 79

AWS Machine Learning

SEPTEMBER 6, 2023

You can easily try out these models and use them with SageMaker JumpStart, which is a machine learning (ML) hub that provides access to algorithms, models, and ML solutions so you can quickly get started with ML. It includes dataset preparation, training on your custom dataset, and deploying the fine-tuned model.

Advertising 96

Advertising Coaching Benchmark Education 96