Pop by our virtual exhibition booth to talk with our experts. We are excited to let you know that Spearline is a virtual exhibitor at this year’s ITW event. Our virtual exhibition booth is now open, and we would love it if you could pop by for a chat at a time that suits, so that we can fill you in on everything that’s been happening in Spearline. MORE
98 
Contact Center Pipeline
AUGUST 17, 2021
Even before the global pandemic upended nearly everything we know about work and life, contact centers had been vulnerable to fraudsters for some time. Every time the phone rings, your agents must assess whether the caller is who they say they are, or whether someone aims to steal money, services or sensitive information. Today’s organizations […].
ShepHyken
AUGUST 17, 2021
The Uncommon Soft Skills That Make Up the Best Customer Service Representative. Creativity, Coordinating and Cognitive Flexibility. Shep Hyken interviews Greg Hanover, CEO at Liveops. They discuss the three most uncommon soft skills that make up the best customer service reps: Creativity, Coordinating with others, and Cognitive Flexibility. Top Takeaways: – What’s needed to deliver an excellent customer experience is creativity and problem-solving.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
AUGUST 17, 2021
To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. If your agents have polite, customer interactions — that’s great! But it’s not enough.
Avoxi
AUGUST 17, 2021
Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia has seen exceptional growth in its reservations with AVOXI’s global communications platform after a tumultuous year amid the pandemic. Discover their success in new markets and strengthening international connections with customers all from one centralized platform.
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
HelpCrunch
AUGUST 17, 2021
Problems themselves are not scary. What really makes our blood freeze is the lack of frameworks in mind of how to solve them. Lists, step-by-step instructions give us a roadmap to troubleshooting and reducing the [ … ]. The post 7 Customer Service Problem-Solving Techniques with Examples appeared first on HelpCrunch blog.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ChurnZero
AUGUST 17, 2021
Of course, those of us in the Customer Success industry know that CS has become a very popular practice, department, and role specifically over the last 5-6 years, but what does this growing interest in the topic really look like? To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet.
LiveVox
AUGUST 17, 2021
Retail lender Badcock improved their customer experience and lowered average handle times by ~20% with simplified access to customer data provided by LIveVox’s integrated Ccaas platform. The problem A disconnected customer experience remains a top complaint across the retail industry. To help alleviate this, Badcock needed to empower its agents with key customer profile information […].
ppt solutions
AUGUST 17, 2021
TULSA, OKLAHOMA, August 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it has been named one of the fastest-growing private companies in the U.S. by Inc. magazine. The annual Inc. 5000 list represents a unique look at the most successful. The post PPT Solutions Recognized as One of America’s Fastest-Growing Companies for a Fourth Consecutive Year appeared first on PPT Solutions.
Spearline
AUGUST 17, 2021
Pop by our virtual exhibition booth to talk with our experts. We are excited to let you know that Spearline is a virtual exhibitor at this year’s ITW event. Our virtual exhibition booth is now open, and we would love it if you could pop by for a chat at a time that suits, so that we can fill you in on everything that’s been happening in Spearline.
Advertiser: ZoomInfo
Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.
Education Services Group
AUGUST 17, 2021
Ah, shoot, I put the answer right there in the headline. Do you really (really?!) need to train and certify your CSMs? Even though we’re not training providers, per se, our team gets this question all the time. In our sort of, but not really, humble opinion, yes, you really, really do. Why? Because there are oh so many benefits to training and certifying your CS team.
Inbenta
AUGUST 17, 2021
Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. Chatbots are now mainstream in tech and are the present and future of customer support. Most brands and companies around the world already use them to support their customer service teams, improve their NPS score, deliver faster response
NICE inContact
AUGUST 17, 2021
The demand for a unified next-gen CX platform that can manage complete interactions across every consumer touch point from digital to voice for any service need in both a responsive and proactive manner will accelerate.
Help Scout
AUGUST 17, 2021
We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. There are also customer relationships and expectations to manage. When you put all that together, it’s clear that working in finance is complicated. In this article, we cover several pain points that financial services customer service professionals face, and we’ll offer 18 tips for how to overcome those challenges.
Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.
OrecX
AUGUST 17, 2021
Most Comcast Business VoiceEdge customers will find themselves scrambling for a voice recording solution. The platform has no built-in recorder except for a USB drive recorder with very limited functionality. This leaves these Comcast VoiceEdge customers vulnerable as they have no way to capture customer interactions to resolve disputes, monitor agent performance, identify customer service workflow disruptions or uncover compliance issues.
ConvergeOne
AUGUST 17, 2021
Modernization: The concept isn’t new, but the form factor may be. This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Modernization has taken many shapes over the past 20 years because of the technologies that are available at any given time. Many clients have been doing the same thing, the same way, for more years than they can remember.
Outsource Consultants
AUGUST 17, 2021
SAINT LOUIS PARK, MN, August 17, 2021 – Inc. magazine today revealed that Outsource Consultants is No. 1538 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.
Strikedeck
AUGUST 17, 2021
Janelle Mansfield, Vice President of Customer Success and Customer Experience at Gazelle.ai, discusses three principles to ensure an integrated approach to improving brand strategy and service transformation in an interview with Vincent Manlapaz. The post Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai. first appeared on Strikedeck | Customer Success Platform.
Advertiser: ZoomInfo
Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.
Quadient
AUGUST 17, 2021
The State of CX: A customer experience series - differentiating with data. Andrea Haughton. Tue, 08/17/2021 - 22:06. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. The common theme in customer experience trends is acceleration.
ChurnZero
AUGUST 17, 2021
Of course, those of us in the Customer Success industry know that CS has become a very popular practice, department, and role specifically over the last 5-6 years, but what does this growing interest in the topic really look like? To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet.
ViiBE Blog
AUGUST 17, 2021
ViiBE Blog. What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Contents. Share this article. Share on facebook.
Quiq
AUGUST 17, 2021
Share This Story Over the past year, businesses have been forced to rapidly adapt to consumers’ sudden shift in purchasing behavior. Customer service teams, in particular, have faced significant change with nearly half of customer support leaders experiencing a sudden lift in inbound customer service volume and issues due to the pandemic (Gartner). .
Advertisement
In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
JivoChat
AUGUST 17, 2021
Looking for an alternative to Zendesk to improve your customer service experience? Read on. While Zendesk leads the way with a 36% share of the help desk market , it might not be the best fit for every organization. Indeed, many startups and small businesses reckon Zendesk is “old-fashioned and clunky” and not agile enough to serve their customers. While other companies want a more budget-friendly alternative.
CSM Magazine
AUGUST 17, 2021
There can be no hospitality industry without customer service, and it’s customer service that can make or break a business in the industry. People have expectations of service that have been changing in recent times — they won’t settle for anything they feel is not good enough. More than half of consumers around the world have higher expectations for customer service than they had just a few years ago.
Jon Arnold
AUGUST 17, 2021
There’s a first time for everything, and in this case, it’s hosting a LinkedIn Live event. I’ll be in conversation with Andy Purdy, CSO for Huawei USA , covering 5G ground related to cybersecurity, data privacy and open source. We’ll have a lot to talk about, where the focus will be on the technology issues, challenges and opportunities - and I hope you join us.
Nicereply
AUGUST 17, 2021
Maximize the value of received feedback. Making a good follow-up and choosing the right survey questions is the key to customer satisfaction. Are you managing a call center? Do you sell goods or provide services? It doesn’t really matter what your core business is. A good quality follow-up process is one of the puzzle pieces. Sometimes it might be confusing to choose the best questions for a particular survey.
Advertiser: ZoomInfo
Longer sales cycles. Larger buying committees. Slow-moving compliance reviews. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.
Knowmax
AUGUST 17, 2021
5 ways how knowledge management can help improve self-service?
SmartKarrot
AUGUST 17, 2021
When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits. But it can be a bad purchase of your business is not right and ready for it.
SmartKarrot
AUGUST 17, 2021
Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Coordinates all aspects of project implementation working closely with the client and internal project team members to meet targeted deadlines according to obligations outlined in each client contract.
Expert insights. Personalized for you.
Let's personalize your content