Call Flow in a Contact Center: All You Need to Know
JustCall
MARCH 10, 2023
In an ideal contact center, all calls directly reach their destinations, and all agents handle every call perfectly. Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. However, the reality can sometimes be quite different. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia.
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