Toister Performance Solutions
MAY 11, 2023
You've sent your team through customer service training. People seemed to like the training. It even feels like the team has a bit more energy than before, though you can't quite say for sure. But you face a nagging question. Did the training really work? Those post-training surveys don't seem like enough. Kirkpatrick's four levels of evaluation sounds interesting, but your executives don’t care about levels.
TechSee
MAY 11, 2023
It’s almost a joke now, isn’t it? You go to a popular fast food chain or pharmacy, or something similar and find that whatever you were there to do, get a milkshake, or print some photos, can’t be done because “the [insert machine] is down” One reason could be that these machines are complex pieces of equipment that require regular maintenance and cleaning.
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MiaRec
MAY 11, 2023
There are several factors you need to consider when researching Voice Analytics solutions for your contact center. You might have questions such as, "What makes one solution different from another? How can I ensure I get the best ROI for my purchase?" While Voice Analytics solutions can look similar at first glance, they are not one-size-fits-all.
Cisco - Contact Center
MAY 11, 2023
Cisco Networking Academy is celebrating 25 years of educating the learners who connect the world. This is one story that illustrates the power of partnerships for an inclusive future for all.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
kommunicate
MAY 11, 2023
Last Updated on May 11, 2023 In recent years, chatbots have become increasingly popular due to their ability to automate customer service and improve user experiences. With advancements in natural language processing (NLP), chatbots can now understand and respond to human queries more effectively than ever before. One of the most widely used messaging apps [.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Playvox
MAY 11, 2023
As a result of the COVID-19 pandemic, many companies have opted for remote work. In the midst of “ quiet quitting ” and continued low unemployment, contact centers are leveraging remote work as a way to attract team members. The contact centers that offer this flexibility for their workforce realized that their remote workers could have the same performance and productivity they do in an office — if they implement practices for efficient work.
Cisco - Contact Center
MAY 11, 2023
Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world.
Cyara
MAY 11, 2023
When trying to figure out your testing or monitoring solution for a WebRTC application, one of the most important parts (and often overlooked) is the dashboard.
Cisco - Contact Center
MAY 11, 2023
What do you get when a massively distributed workforce tries to securely connect to a massively distributed set of applications? Massive complexity.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Taylor Reach Group
MAY 11, 2023
by Colin Taylor I was in Las Vegas last week attending and speaking at Call & Contact Center Expo US and it was a great time. I got to see a number of familiar faces and meet a bunch of new friends. I also saw a lot of very interesting technologies. I was particularly impressed by some of the agent-assist capabilities and the real-time noise-canceling technologies.
Cisco - Contact Center
MAY 11, 2023
Artificial Intelligence is no longer science fiction. AI tools such as OpenAI’s ChatGPT and GitHub’s Copilot are taking the world by storm.
ViiBE Blog
MAY 11, 2023
ViiBE Blog What is a Service Level Agreement? How to write an SLA? Anna Gorina May 11, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Remote Assistance and how it Boosts Petroleum Operations Free Oil & Gas E-book available now! Download now Read now In the world of a large variety of services, it becomes crucial to establish the “rules of the game” meaning to define what servi
Cisco - Contact Center
MAY 11, 2023
Good things come to those who wait, as do great products that continuously deliver incremental value to their customers.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Abby Connect
MAY 11, 2023
In today’s fast-paced world, many people rely on business voicemail greetings as a primary means of communication. Whether you’re a business owner or a working professional, having a professional voicemail greeting is crucial. It can help set the tone for future interactions and leave a positive impression on callers.
Cisco - Contact Center
MAY 11, 2023
Cisco Live Las Vegas is less than a month away, and I couldn’t be more excited to spend time with Cisco Customers and Partners at an energizing event.
Abby Connect
MAY 11, 2023
Many businesses have adopted outsourcing as an essential strategy to maintain competitiveness and efficiency in the fast-paced and highly competitive modern business environment. What is Outsourcing? Outsourcing refers to hiring an external company or individual to perform specific business functions not part of the company’s core competencies.
Cisco - Contact Center
MAY 11, 2023
In 2020, Cisco acquired the cloud intelligence company ThousandEyes, Inc. , which enables businesses to have a comprehensive view of their IT ecosystems.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Abby Connect
MAY 11, 2023
As a business owner, you may have experienced the frustration of receiving constant spam calls on your business phone. These unwanted calls can be disruptive to your workday, and they can also put your business at risk of fraud and scams.
delighted
MAY 11, 2023
You’re likely familiar with 5-star surveys. Whether you’ve seen them on an email survey or at the bottom of a help center article, 5-star surveys are universally recognized. They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars. Why are they so popular? They’re easy to make, simple for respondents to understand, quick to take, and even translate across languages.
Abby Connect
MAY 11, 2023
If you’re running a business, a business phone number is essential, regardless of size or industry. Not only does it make your business more accessible to customers, but it also helps to separate your personal and professional life.
JustCall
MAY 11, 2023
Boost your data management practices and access control with our latest feature, Roles & Permissions. Improve data security, define hierarchy, and streamline processes for better efficiency. We’re excited to announce the release of a new JustCall feature: Roles & Permissions. This powerful addition is now live for all new signups and will be available for existing users in the coming weeks.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Nicereply
MAY 11, 2023
A Little Bit About Pop-Up Surveys: The Good, The Bad, and The Ugly Pop-ups are those annoying little windows that cover your viewing area of a website you just visited. Yeah… annoying. So why should anyone use them? Most of you have heard Sir Winston Churchill’s “Democracy is the worst form of government, except for all the others.” It is a bit of a similar situation.
JustCall
MAY 11, 2023
As a leading communication system for customer-facing teams, JustCall offers integration with 100+ CRM, helpdesk, and business tools. Follow Up Boss is the latest addition to that list. The JustCall x Follow Up Boss integration will bring frictionless communication capabilities to real estate agents and brokers, empowering them with a workflow that enables their productivity and lead conversions.
AnswerConnect
MAY 11, 2023
Here's how to take advantage of resources and leadership methods to keep your lean team as productive as possible without burnout. The post Efficiency tips for lean teams: get more done with less stress appeared first on AnswerConnect Blog.
Select VoiceCom Blog
MAY 11, 2023
Want to scale your ecommerce businesses quickly and effectively? Try outsourcing! Learn how you can leverage outsourcing for your operations in this post. The post The Power of Outsourcing for Scaling Your Ecommerce Business appeared first on Select VoiceCom.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Beyond Philosophy
MAY 11, 2023
We have been remiss. In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. I became aware of this deficit after receiving an email from Vijay, one of my podcast listeners, asking me what we had on it. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences.
SmartKarrot
MAY 11, 2023
Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume. Utilise technology, data, and insights proactively to enhance partner practise portfolio engagement and maximise intended results.
Comm100
MAY 11, 2023
The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a 9% overall drop. This equates to over 1.9 million less students in higher education. Colleges with declining enrollment feature across sectors and regions. Community public colleges have been worst hit with enrollment dropping by 6.7% from fall 2020-2021.
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