Eckoh

OCTOBER 30, 2019

Over the coming weeks, we're publishing a series of blogs linked to our guide on the Top 5 Customer Service Challenges facing contact centers. Are your contact center agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.

Chatbots 40

Chatbots Contact Center Morale Interactive Voice Response 40

Nuance

OCTOBER 30, 2019

Visit Nuance's What's next blog to see the full content. CuraCloud has […] The post Intelligence at Work: CuraCloud’s ICH algorithm speeds brain bleed notification appeared first on What’s next. This is a summary.

Healthcare 48

Healthcare 48

NICE inContact

OCTOBER 30, 2019

The post Engaging agents in Quality Management Process for Optimal Success appeared first on NICE inContact Blog. We will hear from Brandon Wade, Telecommunications Manager at RentPath , on how they have involved agents, increased agent buy-in, and boosted the quality of their customer interactions.

Quality management 48

Quality management Management Telecommunications Contact Center 48

NICE inContact

OCTOBER 30, 2019

The post Calling All Applicants for the NICE inContact CX Excellence Awards appeared first on NICE inContact Blog. For more information about the NICE inContact CX Excellence Awards program and Interactions 2020, please email NICEinContactAward@nice.com. Submit Application.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

Integrity Solutions

OCTOBER 30, 2019

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast.

Sales 74

Sales Coaching CRM Technology 74

Etech GS

OCTOBER 30, 2019

We are almost at the end of the Cyber Security Awareness Month. This year’s theme is “Own It, Secure It, Protect It.”. What does this mean exactly? Internet-enabled crimes and cyber intrusions are becoming increasingly sophisticated, and preventing them requires each user of a connected device to be aware and on guard.

Government 66

Government Accountability Personalization Technology 66