What skills do you need to be a customer service trainer?
Toister Performance Solutions
OCTOBER 29, 2020
Quite a few people have contacted me recently for advice on becoming a trainer. I've mentored trainers for over 20 years, and there are six skills that are absolutely essential. And while my focus is on customer service training, these skills are universal. Any trainer should have them. This post highlights each of the skills. You'll also find some some additional resources, including links to some of my LinkedIn Learning courses, that can help you fill any gaps.
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