Balto

FEBRUARY 6, 2023

Coaching 52

Coaching Scripts Contact Center Real estate 52

ShepHyken

FEBRUARY 6, 2023

Top Takeaways: Continuous improvement means identifying friction points and reaching out to every department involved in the process to develop a plan to correct the issue and keep it from happening in the future.

Banking 317

Banking Feedback Sales Customer Service 317

COPC

FEBRUARY 6, 2023

Balanced scorecards provide a holistic view of an organization’s site, program, department, team, or employee performance.

Management 76

Management Employee engagement Coaching Accountability 76

aircall

FEBRUARY 6, 2023

In a competitive market, the right cloud-based business phone solution should keep up with your growing business needs, support your team, and provide exceptional value for the price.

virtual call center 62

virtual call center Interactive Voice Response CRM Metrics 62

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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

Contact Center

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best strategies to achieve that is tracking and keeping up with emerging industry trends.

Brand ambassadors 76

Brand ambassadors Chatbots Self service Banking 76

AWS Machine Learning

FEBRUARY 6, 2023

Researchers continue to develop new model architectures for common machine learning (ML) tasks. One such task is image classification, where images are accepted as input and the model attempts to classify the image as a whole with object label outputs.

APIs 75

APIs Metrics Scripts Benchmark 75

Vistio

FEBRUARY 6, 2023

Watch to the full podcast here:  Or click here to just listen to the audio.                    A big welcome to Thomas Laird AKA The Call Center Geek, the host of the podcast Advice From a Call Center Geek! and the Founder and CEO of Expivia.

Contact Center 52

Contact Center Call Center Customer Service Technology 52

Nicereply

FEBRUARY 6, 2023

With customer experience as today’s business benchmark, delivering top-notch customer service is crucial for any business. According to Gartner, up to two-thirds of companies compete on customer experience, making the experience more important than product and price.

Average Handle Time 52

Average Handle Time Customer Service Benchmark Metrics 52

Vistio

FEBRUARY 6, 2023

Watch to the full podcast here:  Or click here to just listen to the audio.                    A big welcome to Thomas Laird AKA The Call Center Geek, the host of the podcast Advice From a Call Center Geek! and the Founder and CEO of Expivia.

Contact Center 52

Contact Center Call Center Customer Service Technology 52

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment

McorpCX

FEBRUARY 6, 2023

Companies are investing heavily in digital transformation, with a Research and Markets report projecting the global market to be just over $1 trillion USD by 2025. The top reasons include increased operational efficiency, employee productivity, and the ability to deliver better customer experiences.

Marketing 52

Marketing Customer Experience 52

Advantage Communications

FEBRUARY 6, 2023

The customer service industry is undergoing a profound transformation, driven by rapid technological innovation.

Chatbots 52

Chatbots Technology Customer Service 52

CSM Magazine

FEBRUARY 6, 2023

Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond. Stuart Dorman, Chief Innovation Officer at Sabio Group takes a closer look at this potentially disruptive technology.

Technology 52

Technology Customer Service Customer Experience 52

JustCall

FEBRUARY 6, 2023

Did you know the market size of cloud phones is expected to grow at a 12% CAGR between 2020 and 2025? Owing to its countless benefits, more businesses are now looking for the best cloud phone systems.

voip 52

voip CRM APIs Call flow 52

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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

Management

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk.

Cloud contact 71

Cloud contact Self service Virtual Agent Banking 71

Tethr

FEBRUARY 6, 2023

Discover practical tips to enhance your quality assurance audits in contact centers. Learn how to streamline the process and improve QA goals to get more value

Contact Center 62

Contact Center 62

Avoxi

FEBRUARY 6, 2023

How to Improve Traveler Satisfaction Using Cloud Computing Solutions Customer service is the key metric that underpins the overarching success of travel and hospitality brands. In fact, 60% of customers claim that great customer service is critical to their travel purchase decisions.

Contact center software 62

Contact center software Metrics Contact Center Customer Service 62

Anexa BPO

FEBRUARY 6, 2023

outsourcing 40

outsourcing Contact Center Sales Technology 40

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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Customer Experience

Kapta Customer Success

FEBRUARY 6, 2023

Let’s face it, quarterly business reviews (QBRs) have gotten a bad reputation. They’re known for being hour(s) long boring meetings where a key account manager (KAM) drones on about their company and reads a PowerPoint presentation. That’s not what your customer wants, especially the C-level executive who isn’t attending your QBRs anymore. Key Account Management

Accountability 40

Accountability Management 40

Skybridge

FEBRUARY 6, 2023

Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession.

Customer centricity 52

Customer centricity Customer Care Metrics Technology 52

LiveVox

FEBRUARY 6, 2023

Join Boris Ginshpun, Vice President of Product Strategy and John Paullin, Senior Analyst at AVANT in this episode of theTechnology Insights podcast for a 30-minute discussion jam-packed with insights and tips for avoiding common omnichannel pitfalls.

Best practices 40

Best practices 40

Joe Rawlinson

FEBRUARY 6, 2023

When you have a home office, it can sometimes make you feel isolated, especially during the dark winter months. To create a working space that’s both stimulating and relaxing, it’s important to think about how you set up your lighting system.

Morale 15

Morale Marketing 15

Advertiser: ZoomInfo

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

Benchmark

SmartKarrot

FEBRUARY 6, 2023

Upselling 14

Upselling Coaching Consulting Consulting 14

SmartKarrot

FEBRUARY 6, 2023

What is Implementation? Implementation is the process of putting a decision or a plan into execution after a client buys the product, to get it operating appropriately • To ensure there’s maximum usage and value to the client. This is often the first part of onboarding the client.

B2B 10

B2B Sales Best practices Technology 10