Mon.Jul 08, 2024

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Elevate Contact Center Success by Reducing Agent Overload

Vistio

Recruiting and retaining contact center agents has never been more challenging. With increasing call volumes and soaring customer expectations, agents are feeling more stressed than ever. On top of this, the rise in remote work and the high demand for talent across various industries mean top agents can easily transition to other contact centers or different fields altogether.

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Don’t Throw Fellow Employees Under the Bus

ShepHyken

I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story. My wife and I were at a restaurant. The server seemed pleasant and professional, but as our food was delivered, we saw a different side of her. There was a mistake in the order. The side dishes we received were not the ones we chose.

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Creating a cohesive omnichannel customer support experience

Callminer

Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support channel to provide a cohesive customer experience.

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Eviden scales AWS DeepRacer Global League using AWS DeepRacer Event Manager

AWS Machine Learning

Eviden is a next-gen technology leader in data-driven, trusted, and sustainable digital transformation. With a strong portfolio of patented technologies and worldwide leading positions in advanced computing, security, AI, cloud, and digital platforms, Eviden provides deep expertise for a multitude of industries in more than 47 countries. Eviden is an AWS Premier partner , bringing together 47,000 world-class talents and expanding the possibilities of data and technology across the digital contin

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Leading the Way with Avaya for 17 Years Straight

ConvergeOne

For the 17th consecutive year, C1 has been honored as Avaya Enterprise Partner of the Year, solidifying its position as a trusted and innovative leader in the technology solutions space. This remarkable achievement underscores C1’s commitment to elevating connected human experiences and delivering unparalleled value to its customers.

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Revolutionizing Surveillance: Cameras with AI-Powered Object Detection

Cisco - Contact Center

What if your cameras could not only record but also understand and interpret what they see?

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Acquire BPO Launches Acquire.AI: Revolutionising Business with Artificial Intelligence

Acquire BPO

Acquire BPO, a global leader in customer experience and business process outsourcing, has launched its latest venture, Acquire.AI. This innovative division is designed to assist businesses in navigating the complexities of artificial intelligence, offering tailored solutions to enhance efficiency, drive growth, and elevate customer experiences. Navigating AI Complexity with Acquire.AI Acquire.AI addresses the challenges businesses encounter when embarking on their AI journey by providing compreh

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How to Stay Sane When Working Away

CSM Magazine

It may well be the case that you’ve been working for yourself, either as a freelance professional or else you’ve always had a lone-working job, but whether this is true or not, anyone can begin to feel a bit disconnected and out of sorts when regularly working away. So, in an effort to bring some peace of mind and balance back into your working mind, here’s how to stay sane when working away from home.

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Embracing Cultural Diversity: How Acquire BPO Integrates Global Operations for Mutual Growth and Enrichment

Acquire BPO

At Acquire BPO, our commitment to global success extends beyond geographical boundaries. As we expand our operations across four continents, we are dedicated to not only helping businesses thrive but also integrating our outsourcing strategies with the unique cultural nuances of each region. This approach isn’t just about business—it’s about fostering mutual growth and enrichment.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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Take Your ST 2110 Workflow to the Next Level

Cisco - Contact Center

Don't miss out on this opportunity to deepen your understanding of PTP and its crucial role in SMPTE ST 2110 systems. Whether you're looking to refine your technical skills or stay ahead of industry trends, our webinar promises to be a valuable resource.

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Acquire BPO’s “Acquire the Future” Kick-Off Party Sets Stage for Innovation and Growth

Acquire BPO

February marked the beginning of an exciting new chapter for Acquire BPO as we celebrated our Kick-Off Party with a futuristic theme: “Acquire the Future.” The event was a spectacular mix of fun, inspiration, and forward-thinking, setting the tone for the year ahead. Our team members came together for an evening filled with dynamic performances, engaging activities, and inspiring speeches from our leadership.

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6 Types of Software That Can Help Improve Your Business’ Efficiency

CSM Magazine

In the fast-paced world of business, efficiency is key to staying competitive and profitable. Implementing the right software can streamline operations, reduce errors, and save valuable time and resources. Here, we explore six types of software that can significantly improve your business’s efficiency. Project Management Software Project management software is essential for businesses looking to improve organization and communication within teams.

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Acquire BPO’s “Acquire the Future” Kick-Off Party Sets Stage for Innovation and Growth

Acquire BPO

February marked the beginning of an exciting new chapter for Acquire BPO as we celebrated our Kick-Off Party with a futuristic theme: “Acquire the Future.” The event was a spectacular mix of fun, inspiration, and forward-thinking, setting the tone for the year ahead. Our team members came together for an evening filled with dynamic performances, engaging activities, and inspiring speeches from our leadership.

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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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What is the Aviator Game? A Beginner’s Introduction

CSM Magazine

Are you curious about the aviator game and wondering what all the buzz is about? Well, you’re in the right place! This unique game has been gaining popularity, and for good reasons. It’s exciting, easy to understand, and offers a fresh experience for those looking to try something new. Whether you’re a seasoned gamer or a complete newbie, this article will give you a solid understanding of what the aviator game is all about, how to get started, common mistakes to avoid, and some handy tips

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Acquire BPO Launches Acquire.AI: Revolutionising Business with Artificial Intelligence

Acquire BPO

Acquire BPO, a global leader in customer experience and business process outsourcing, has launched its latest venture, Acquire.AI. This innovative division is designed to assist businesses in navigating the complexities of artificial intelligence, offering tailored solutions to enhance efficiency, drive growth, and elevate customer experiences. Navigating AI Complexity with Acquire.AI Acquire.AI addresses the challenges businesses encounter when embarking on their AI journey by providing compreh

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Top Benefits of ID Document Verification for Financial Services

CSM Magazine

Validating identification documents is an everyday part of the financial services industry. It comes into play when performing different financial services like opening bank accounts and approving loans. It’s crucial for ensuring encrypted transactions and preventing fraudulent behaviors. This article will explore the advantages of incorporating ID document verification solutions within the financial services sector.

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Embracing Cultural Diversity: How Acquire BPO Integrates Global Operations for Mutual Growth and Enrichment

Acquire BPO

At Acquire BPO, our commitment to global success extends beyond geographical boundaries. As we expand our operations across four continents, we are dedicated to not only helping businesses thrive but also integrating our outsourcing strategies with the unique cultural nuances of each region. This approach isn’t just about business—it’s about fostering mutual growth and enrichment.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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CX ROI Metrics Roadmap

ClearAction

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. All customer experience metrics used today are lagging indicators of growth. You’re measuring what already happened with customers. Therefore, it’s lagging. Leading indicators are what you are doing that causes the lagging indicator.

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Beyond Resume: Non-Traditional Hiring Profiles Delivering Excellence

Advantage Communications

Unlock hidden talent! BPOs: Hire beyond resumes for excellent customer service with non-traditional profiles & on-demand models.

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Support Team Mailbag: Managing the Queue

Help Scout

Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.

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Generate unique images by fine-tuning Stable Diffusion XL with Amazon SageMaker

AWS Machine Learning

Stable Diffusion XL by Stability AI is a high-quality text-to-image deep learning model that allows you to generate professional-looking images in various styles. Managed versions of Stable Diffusion XL are already available to you on Amazon SageMaker JumpStart (see Use Stable Diffusion XL with Amazon SageMaker JumpStart in Amazon SageMaker Studio ) and Amazon Bedrock (see Stable Diffusion XL in Amazon Bedrock ), allowing you to produce creative content in minutes.

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Customer Experience Myths Guidebook

A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

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4 Effective Methods of Increasing Website Traffic

CSM Magazine

There is no point in having an all-singing and all-dancing company website if you fail to garner enough interest and enough traffic to justify the cost of your online promotional efforts. The more people that visit your website, the higher and faster your brand awareness levels soar and crucially, the more chance you have of longevity in the future and a profitable annual income.