ClientSuccess

FEBRUARY 15, 2021

Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Share new content and resources with your customer contacts, including eBooks, webinars, and product notes, to help boost their product value. Ready to learn more?

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Additionally, asking a customer to participate in customer marketing initiatives can provide an additional personal touch for customers who may be feeling a little down about their service levels.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Peter Lavers

NOVEMBER 16, 2017

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. So, is there any hope for large, established businesses with infrastructures and legacy systems? Yes, there is!

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. DOWNLOAD the Expansion Selling eBook: [link]. Since existing customers are usually more willing to buy, companies typically offer additional solutions and features in the form of upsells and cross-sells.

Upselling 52

Upselling Customer centricity Sales Accountability 52

CrazyCall

AUGUST 8, 2019

Service Level. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Improve these call center metrics will highly impact the customers’ experience, their satisfacion, and overall customer service you provide.

Call Center 52

Call Center Metrics Abandon rate Management 52

SmartKarrot

APRIL 23, 2020

Finally, the subscriber discontinues service from the existing service provider and shifts to another service provider. As long as the new service provider does not default on service levels, it is very unlikely that the Company X would revert back to the earlier service provider.

B2B 10

B2B Technology Best practices Service level 10