Ansafone

OCTOBER 30, 2022

The business world as we know it is becoming more and more diverse with each changing quarter. So how can companies ensure they are prepared to communicate with diverse customers? Once these new potential customers realize how diverse the company is, they generally keep coming back to make purchases. Talk about a value-add on!

Contact Center 62

Contact Center outsourcing Call Center Answering services 62

Concentrix

JULY 19, 2022

The post Chris Caldwell recognized as Best CEO for Diversity and Women appeared first on Concentrix. Concentrix also recognized as a top company for career development.

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Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience? What are the benefits of a diverse CX team?

Customer Experience 83

Customer Experience Government Accountability Engineering 83

24-7 InTouch

APRIL 25, 2023

Embracing neurodiversity means recognizing and accommodating the diverse needs and strengths of individuals in the workplace and society, leading to greater inclusivity, creativity, and productivity. Supporting neurodiversity is not just about inclusion and diversity; it’s about rethinking the workplace to optimize how we get work done.

Education 52

Education Coaching Feedback Management 52

Nuance

MAY 23, 2022

May is European Diversity Month – and no matter where our employees live or what team they’re on, [.] The post Diverse teams spark new ideas and the best outcomes appeared first on What’s next. Not only do we learn from each other, but we’re able to do our best work. This is a summary.

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Concentrix

JUNE 16, 2023

CEO Chris Caldwell has once again been placed on the list for both Best CEOs for Women and Best CEOs for Diversity. Concentrix is proud to be recognized with three annual Comparably awards in leadership categories.

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Help Scout

AUGUST 22, 2023

You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is. Read the full article

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Concentrix

DECEMBER 1, 2021

The post 3 Best Practices for Supporting Diversity in Virtual and Hybrid Workplaces appeared first on Concentrix. Over the last two years, the way we work has quickly and significantly evolved—and there is no going back.

Best practices 111

Best practices 111

Nicereply

APRIL 18, 2022

We talk a lot in tech about diversity, equity, inclusion and hear there is a pipeline problem, or not enough candidates from underrepresented groups, and support has a real opportunity to make an impact on that. Do you need to look for a certain type of candidate to achieve these goals and achieve a strong, diverse team?

Coaching 98

Coaching Personalization Feedback Management 98

Alorica

JULY 14, 2021

a trusted global leader in customer experience (CX) solutions, announced today that it won Comparably’s Best CEOs for Diversity Award. IRVINE, California, July 14, 2021—Alorica Inc.,

Customer Experience 118

Customer Experience 118

Nuance

FEBRUARY 10, 2021

It is easy for a company to say it prioritizes and celebrates inclusion and diversity, but it’s another thing entirely to actually walk the talk. The post A culture of diversity where everyone feels welcome, heard, and valued appeared first on What’s next.

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Contact Center Pipeline

SEPTEMBER 7, 2021

Like most contact center leaders, I like data. Give me cold, hard facts and figures and I’m able to build strategies and implement processes to improve those numbers. Everyone in the contact center industry is accustomed to looking at numbers associated with cost per acquisition, connection rate and lead conversion rate.

Contact Center 147

Contact Center 147

aircall

MAY 18, 2022

We make it our mission to assemble a diverse team at Aircall because we know this is how we stand to enrich one another’s lives, learn from one another, and build a stronger organization. Our values are at the heart of what we do—and at the heart of those are diversity, equity, and inclusion. . Q&A With Helen Cheuck.

Education 62

Education Employee engagement Accountability Management 62

Talkdesk

JULY 10, 2020

The lack of diversity is an unfortunate reality across businesses worldwide — and this is especially true in the tech industry. Let me share a bit of background about my own career and why workplace diversity is so important to me. Let me share a bit of background about my own career and why workplace diversity is so important to me.

Engineering 86

Engineering Management 86

ShepHyken

APRIL 27, 2021

Diversity and Inclusion Within the CX Featuring Stacy Sherman. How diversity and inclusion impact the customer experience and what practices to adopt. They discuss Diversity and Inclusion and how it links to the Customer Experience. Good practices around diversity and inclusion should happen every day.

Employee engagement 376

Employee engagement Feedback Customer Experience Sales 376

CSM Magazine

NOVEMBER 3, 2021

Workplace diversity is great for any organization. Workplace diversity also allows a customer service business to acquire a broad understanding on the needs and motivations of their clients, customers, and employees. In 2019, a Harvard research found that gender diversity can make workplaces more productive.

Customer Service 64

Customer Service Technology 64

Alorica

JULY 15, 2021

Comparably’s latest ranking looks at the top-rated CEOs according to diverse employees. This award was based on the sentiment of diverse employees who anonymously rated Alorica during a 12-month period (July 2020 – June 2021). Alorica’s CEO Andy Lee was ranked #16. An employee commented that Andy “is always ready to help.

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ShepHyken

JULY 17, 2023

It goes beyond a diverse, inclusive, and equitable workforce. Many people in diverse workforces report being discriminated against. Studies have shown that companies devoted to DEI (diversity, equity, and inclusion) earn 140% more revenue. Why is Diversity, Equity, and Inclusion in the workplace important?

Customer Experience 296

Customer Experience Marketing Surveys Personalization 296

Toister Performance Solutions

NOVEMBER 12, 2020

You've heard these words a lot lately: diversity and representation. My research into customer-focused cultures, and my own experience, shows that diversity and representation are incredibly important. Greene was just named one of the top 10 Trending Diversity, Equity, & Inclusion training experts by All American Speakers.

Consulting 71

Consulting Consulting Advertising Management 71

LiveVox

JUNE 14, 2023

Customers […] The post Customization is King: Improving Your Business with Personalization and Diverse Channels of Choice appeared first on LiveVox. Understanding the power of personalization Personalization is not a new concept, but it has taken on a new level of importance in the digital age.

Personalization 52

Personalization Analytics Customer Service 52

Lumoa

JUNE 22, 2021

We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. Passionate about diversity and people in general, with a strong commercial, growth, and digital mindset. So moving on, let’s go to the other topic, diversity in customer experience. What is that?

Customer centricity 83

Customer centricity Customer Experience Feedback Management 83

Help Scout

AUGUST 22, 2023

Ideas and insights to help you think about diversity within your organization. Read the full article

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Talkdesk

JULY 7, 2020

Talkdesk® fully supports a culture of Diversity, Equity and Inclusion, and ensures a discrimination-free recruitment policy. Read our blog #WeStandStrong for Diversity, Equity and Inclusion. Read why customers recommend Talkdesk The post What do Talkdeskers have to say about Diversity, Equity and Inclusion? Want to know more?

Government 91

Government 91

Sykes

SEPTEMBER 29, 2020

SYKES is celebrating Global Diversity Month with a special tribute to the women of SYKES. Throughout the years, she has felt blessed to be supported by leaders and peers who promote and embrace diversity and equality. ” The post Celebrating Global Diversity Month: Stories of Women From SYKES appeared first on SYKES.

Accountability 98

Accountability Coaching Education Telecommunications 98

Concentrix

SEPTEMBER 23, 2019

Concentrix was recognized in the category “Achievement to Diversity” for the third. The post Stevies Awards Recognize Concentrix for Diversity and Inclusion appeared first on Concentrix.

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LiveVox

APRIL 12, 2021

For Diversity Awareness Month we wanted to share a few ways to celebrate and some of the activities we’ll be engaged in to recognize and honor diverse perspectives in April! The post April is Diversity Month! The post April is Diversity Month! Here’s How We’re Marking The Occasion appeared first on Livevox.

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ChaseData

DECEMBER 16, 2019

If your center isn’t already comprised of a diverse group of skilled individuals, it’s time to branch out in your hiring approaches and make that a priority. Already feel that your staff is diverse? Check out this list of benefits of call center diversity and see if you’re enjoying all of them.

Call Center 69

Call Center Contact Center Management 69

Contact Center Pipeline

APRIL 22, 2021

2020 was marked by multiple pivotal moments, most of which have been embraced as long-overdue turning points for businesses and the work environment.

Contact Center 130

Contact Center Technology Call Center 130

Customer Experience Matters

JUNE 4, 2020

I don’t have answers for solving deep injustices in broader society, but I want to apply what I’ve learned to help organizations become more inclusive and diverse. The post Five Leadership Principles For Truly Driving More Diversity And Inclusion appeared first on Experience Matters. Hopefully this post will help. BlackLivesMatter!

Personalization 76

Personalization Customer Experience 76

Talkdesk

JUNE 17, 2020

Diversity, Equity and Inclusion (DE&I) are not just buzzwords anymore, they are crucial parts in the DNA of today’s organizations. This would not happen without an understanding and recognition of everyone’s individuality in order to bring out the best in our globally diverse team.

Management 64

Management 64

24-7 InTouch

MAY 11, 2021

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their needs. . A lot of factors influence a brand’s decision when choosing a geographic location for outsourcing their customer support.

Customer Care 52

Customer Care outsourcing Technical Support Contact Center 52

LiveVox

FEBRUARY 17, 2023

He also talks about what makes an effective leader, trends impacting the contact center industry, […] The post LiveVox’s Women in Tech Coffee Chat: CEO John DiLullo on Diversity in Tech, Leadership, Industry Trends, and Change appeared first on LiveVox.

Contact Center 65

Contact Center 65

Concentrix

JULY 15, 2021

The post Concentrix Recognized For Top CEO For Women, Diversity And Career Growth Options appeared first on Concentrix. Comparably recognizes Chris Caldwell and Concentrix in Q2.

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AskNicely

SEPTEMBER 27, 2018

?. Ryan Carson, Founder and CEO of online coding school Treehouse , knows how important it is to hire diverse teams. After Ryan took a hard look at his own company and realized it wasn’t very diverse, he looked for ways to close that gap. They also knew there were many companies that faced diversity challenges. Creating a Path.

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Sykes

SEPTEMBER 29, 2020

SYKES is celebrating Global Diversity Month with a special tribute to the women of SYKES. Throughout the years, she has felt blessed to be supported by leaders and peers who promote and embrace diversity and equality. ” The post Celebrating Global Diversity Month: Stories of Women From SYKES appeared first on SYKES.

Accountability 98

Accountability Coaching Education Telecommunications 98

Hodusoft

MARCH 29, 2022

HoduSoft exhibited its diverse product suite at the 29th Convergence Expo for all the customers looking for solutions to transform their business communication. We were glad to enroll a significant number of customers and partners at the event, strengthening our presence in India as well as in different parts of the world.

voip 98

voip Telecommunications Contact Center Call Center 98

bold360 Blog

AUGUST 5, 2020

With only 1 in 4 computer-related jobs held by women, they remain woefully under-represented in the technology industry, especially in leadership roles, but the diversity of experience and perspective that women bring to the field can serve as a catalyst for tech innovation and enhanced profitability. Diverse Teams Are More Innovative.

Consulting 52

Consulting Consulting Engineering Technology 52