TechSee
JULY 17, 2018
A range of emerging technologies have effectively transformed IVR from a frustrating customer waiting experience to an effective process with self service capabilities. This visual data can be either processed manually at the back office, or even better, be automatically processed with computer vision AI. Self Service.
Win the Customer
DECEMBER 20, 2023
In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. Let’s delve into the pros and cons of each to empower informed decision-making.
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CCNG
APRIL 12, 2024
These systems can still offer significant benefits, such as reducing wait times and ensuring customers are directed to the appropriate department. You can program them or simply have them fetch the data to implement in your contact center. This is an example of static data. Let’s take modern chatbots for example.
NobelBiz
APRIL 3, 2023
This makes the contact center business or department inefficient and unable to promptly solve more serious issues by generating long call queues and ramping up the wait time. The basic philosophy of self-service is that individuals should be empowered to achieve their goals rather than relying on contact center agents for assistance.
Interactions
MAY 6, 2024
Meanwhile, our energy and utility clients have achieved remarkable success rates, with over 90% customer self-service success rate in payments collection. Additionally, the launch of our revolutionary Agent Assist tool, that we call Task Orchestration, marks a fundamental breakthrough in customer service automation.
Enghouse Interactive
SEPTEMBER 1, 2020
In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. This blog will continue that exploration with some insight into some of the benefits we’ve seen in organizations that have implemented Self-Service.
CCNG
MARCH 12, 2021
New data from The Northridge Group provides a clear message to businesses. Today's consumers are shopping online more now than ever but find the overall service experience inadequate. Preference for and use of self-service apps and digital tools increased due to COVID-19, and customers will continue to favor them post-pandemic.
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