ChurnZero

AUGUST 14, 2020

Use these data fields to create segments, trigger alerts, run automated playbooks, send NPS campaigns, manage customer journeys, and calculate ChurnScores. Customer Support/Service Software and Ticketing Systems. What is customer support software? Customer Support/Service or IT Operations.

CRM 87

CRM Finance Upselling Accountability 87

ProProfs Blog

MAY 29, 2020

Product Launches and Other Sponsored Events: Product launches, conferences, seminars, and other industry events are an excellent opportunity for brands to introduce themselves to their customers.Company events not only as a touch point but also allow you to open other channels of communication in the form of pre and post event surveys.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

CustomerSuccessBox

APRIL 29, 2022

In that scenario, creating resources that customers may obtain on their own time when they’re working on a problem on their own, is a fantastic idea. This might be in the form of a discussion board or a community built through customer newsletters and seminars. Customer support must provide a pleasant experience to users.

SaaS 52

SaaS Customer retention Metrics B2B 52

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Deliver client training and seminars MeasuredU client education curriculum.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Companies that focus their growth on customer acquisition will have a hard time balancing out their CAC over time and will ultimately fail. Success is linked to renewals, upselling opportunities, account expansion, and advocacy.

Accountability 75

Accountability Metrics Education Marketing 75

REVE Chat Blog

NOVEMBER 21, 2019

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase.

Best practices 77

Best practices B2B Sales Chatbots 77

Branch Mesenger

MARCH 20, 2018

Walmart actually did something really cool and I think Amazon has done that to a degree as well but Walmart said, hey, we're moving into your town, we're going to have a seminar on how you can stay in business while we move into your town. Shep Hyken: By the way, if you suggest something that's an ethical upsell.

Customer Service 48

Customer Service Airlines Technology Upselling 48