Top 5 Customer Service & CX Articles for Week of November 6, 2023
ShepHyken
NOVEMBER 6, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience. My Comment: Self-service is great until it doesn’t work.
Let's personalize your content