Toister Performance Solutions
AUGUST 29, 2019
Employee engagement has been a hot business topic for many years. There is a pile of research that tells us: Engaged employees are more productive. There are too many disengaged employees. Employee disengagement costs companies billions of dollars per year. The employee needs to understand that definition.
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. While the article is an entertaining rant on the topic, it makes a good point.
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ShepHyken
OCTOBER 16, 2018
They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace. Top Takeaways: Keith says that employees have five basic needs. Successful organizations with great employee engagement and culture share a lot of these five basic needs.
Injixo
DECEMBER 20, 2022
For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. But according to Aberdeen Strategy & Research , gig customer service is already part of the contact center staffing landscape.
Injixo
DECEMBER 20, 2022
For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. But according to Aberdeen Strategy & Research , gig customer service is already part of the contact center staffing landscape.
ShepHyken
APRIL 15, 2020
The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
OCTOBER 16, 2018
They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace. Top Takeaways: Keith says that employees have five basic needs. Successful organizations with great employee engagement and culture share a lot of these five basic needs.
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