ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. While many people think this is a celebration about our customers, it is just as much a celebration about our people who take care of our customers.

Customer Service 212

Customer Service B2B B2C Call Center 212

ShepHyken

OCTOBER 4, 2017

This week is National Customer Service Week. To help celebrate, I’m offering a free Amazon eBook of Be Amazing or Go Home ( Available from Amazon ). Happy Customer Service Week! It became a book, officially titled, Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone.

Customer Service 301

Customer Service 301

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team. My Comment: When it comes to customer service and experience, what drives you crazy?

Customer Service 250

Customer Service Coaching Customer Experience Marketing 250

The Center for Client Retention

NOVEMBER 14, 2017

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. Take a look at what trends we expect to see in 2018 by downloading our FREE eBook today!

Technology 74

Technology Customer Experience Customer Service 74

The Center for Client Retention

AUGUST 18, 2017

Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Looking for ways to motivate employees and retain top-performing representatives in your call centers? Let us know how these tips prove helpful in your business!

Contact Center 107

Contact Center Call Center Management Customer Service 107

Nicereply

MARCH 7, 2021

Learn how automation and AI let you be more personal with customers and not sound like a robot. In this brand new ebook by Front and Nicereply, we’ll walk you through the basics of support automation, its limitations, and examples of how you can use it today. Automation in customer service is no exception.

Customer Support 52

Customer Support Personalization Customer Service 52

The Center for Client Retention

SEPTEMBER 28, 2017

This is a problem that many businesses, no matter the size or industry, suffer from and we are here to help you turn those one-time shoppers in repeat customers. Whether you choose to follow one, a handful, or all of these tips, you are sure to increase customer retention and increase your profits.

Customer retention 96

Customer retention Call Center Customer Service Customer Experience 96

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused. Of course you are.

Journey mapping 231

Journey mapping Customer Service Customer centricity Customer Experience 231

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Find out more about Micah and his new ebook at the end of this post.

Consulting 149

Consulting Consulting Engineering Education 149

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Three Common and Enormous Mistakes Companies Make with Customer Experience (CX) Programs by Augie Ray. Biggest Pitfalls with Customer Service AI…. Here are my top five picks from last week.

Journey mapping 196

Journey mapping Customer Service Customer centricity Self service 196

Nicereply

JULY 25, 2022

Are you considering a career as a customer service representative? Moreover, a career in customer service can be very rewarding if you are looking for a meaningful job and you love to help other people. We dedicated this episode of Content Pie to the best tips on how to find a new job as a Customer Service Representative.

Customer Service 98

Customer Service Best practices Feedback Customer Support 98

ShepHyken

JANUARY 21, 2019

Each week I read a number of customer service and customer experience articles from various resources. My Comment: AI has been creating “quite a stir” in the customer service and support world. Comcast is a great case study on how a big company goes about turning around its customer service reputation.

Customer Service 171

Customer Service Customer centricity Customer Experience Marketing 171

Quiq

AUGUST 19, 2019

” Done correctly, messaging is a powerful tool to help consumers connect with businesses – especially when it comes to customer service. Business Messaging Best Practices eBook. The post eBook: Business Messaging Best Practices appeared first on Quiq.

Best practices 40

Best practices Customer Service Customer Support Contact Center 40

ShepHyken

NOVEMBER 21, 2016

Each week I read a number of customer service articles from various online resources. Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia. Steve DiGioia) Stop complaining about your customers. My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score).

Customer Service 290

Customer Service Surveys Marketing Sales 290

The Center for Client Retention

DECEMBER 5, 2017

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. We will also see concierge services moving in to uncharted territory like the world of medicine.

Customer Experience 54

Customer Experience Technology Call Center Customer Service 54

BlueOcean

OCTOBER 9, 2018

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on. Or is it actually possible to have a strategic partnership? It’s a valid question – one which requires breaking down some of the myths associated with outsourcing your contact center.

Contact Center 64

Contact Center outsourcing Customer Service 64

TeamSupport

NOVEMBER 30, 2023

TeamSupport is eager to work with companies that value customer support and how it affects their bottom line. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

Aspect

OCTOBER 6, 2017

This desire for self-service can be traced back to the expectations of the new “ now consume r.” The now consumer prefers to handle customer service issues via the channel that is easiest for them, at a time that is convenient for them, and in a way that requires minimal effort.

Self service 88

Self service Customer Experience Surveys Personalization 88

Interactions

MARCH 11, 2022

From customer experience and customer journey, to customer service and customer care, are they all talking about the same thing? Looking at the big picture, we know that all these terms have something to do with the relationship between a business and their customers. Customer service/customer support.

Customer Experience 106

Customer Experience Customer Service Technology Contact Center 106

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. IVAs offer even more sophisticated levels of customer service, including proactively anticipating needs and making recommendations.

Technology 62

Technology Customer Service Wait times Chatbots 62

CrazyCall

DECEMBER 5, 2018

Everyone wants to provide the best customer service. Happy customer = a successful business. But how to keep your customer service at a top level? Make handling actual calls a crucial part of your call center customer service training. Easy as that. The best thing you can do is to train your agents.

Call Center 91

Call Center Best practices Scripts Feedback 91

Inbenta

MARCH 30, 2021

Organizations are choosing to use innovative technologies like Artificial Intelligence (AI) to automate their customer services to complete, improve and personalize end-to-end customer interactions and deliver the best possible customer experience. What is customer service automation and what benefits does it provide?

Marketing 136

Marketing Customer Service Self service Chatbots 136

Advantage Communications

MARCH 12, 2019

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution.

Contact Center 45

Contact Center At home agents contact center solutions Customer Service 45

ShepHyken

MAY 15, 2017

Each week I read a number of customer service and experience articles from various online resources. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . Josh Linkner) In these highly competitive times, it’s become increasingly difficult to hold onto customers.

Customer Service 174

Customer Service Airlines Customer retention Personalization 174

ShepHyken

JULY 25, 2016

Each week I read a number of customer service articles from various online resources. The omni-channel strategy for customer service part 1: email by Heerd. My Comment: Email is still a viable way to communicate with customers. My Comment: One way to improve the customer experience is to personalize it.

Customer Service 195

Customer Service B2C Personalization Metrics 195

SharpenCX

DECEMBER 23, 2020

We see a glimpse of light, and the thought of a better year has our wheels turning on how to improve our businesses, fine-tune our operations, and deliver outstanding customer service, without the barrage of stressors we felt in 2020. Read Next] The future of customer service in a post-covid world.

Customer Service 145

Customer Service Contact Center Self service Metrics 145

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. MYTH – Great customer service starts with understanding the customer is always right. Unfortunately, the customer may always think he is right, but in reality, that just isn’t the case.

Customer Service 0

Customer Service Airlines Government Consulting 0

Interactions

MAY 12, 2022

Customer experience comes down to creating the easiest path possible for customers to complete their tasks. Whether enrolling in an insurance policy, returning a dress, or booking a flight, the principles of good customer service remain the same whether online, over the phone, or face-to-face.

Customer Service 62

Customer Service Wait times Upselling Best practices 62

Interactions

FEBRUARY 25, 2022

“Customer service isn’t what it used to be.”. It’s funny how despite technology advancing, the way that customers feel about service has somehow gotten worse. . As companies have become larger, there is less ability to take care of each individual customer. The post Why is customer service getting worse?

Customer Service 62

Customer Service Contact Center Technology Enterprise 62

Creative Virtual

OCTOBER 5, 2020

Happy Customer Service Week! Today we kick off the annual week-long international celebration of the importance of customer service, the people who deliver that service and the impact it has on successful business practices. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Self service 52

SharpenCX

AUGUST 4, 2021

When businesses focus on improving their customer experience and service strategy, they can see up to an 80% increase in revenue. . As a customer service manager, you know how critical it is to deliver the best customer experience. But, over time, your once-polished customer service strategy grows stale.

Customer Service 128

Customer Service Coaching Contact Center Interactive Voice Response 128

Fonolo

OCTOBER 31, 2017

In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization. When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume.

Abandon rate 62

Abandon rate Call Center Abandon Call First call resolution 62

Up Your Service

FEBRUARY 8, 2020

Ron Kaufman, number one Global Guru in Customer Service. We are honored and pleased to share our founder, Ron Kaufman , has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service , we believe everyone can step UP and TAKE ACTION to make the world better every day.

Customer Service 69

Customer Service Best practices Customer Experience 69

Outsource Consultants

JANUARY 24, 2024

That’s why Outsource Consultants has put together a sneak peek into just some of the regional trends highlighted in our 2024 BPO Market Trends and Pricing eBook. While not yet a mainstream option for US customers, its low costs and skilled workforce position it for major growth in the next few years.

outsourcing 67

outsourcing Consulting Consulting Call Center 67

ShepHyken

JANUARY 29, 2020

If you liked it, you can preorder the book through my website, which will get you immediate access to the eBook free of charge, along with another special gift. So you see, you have many resources at your disposal to help you create an amazing customer experience. For information, contact 314-692-2200 or www.hyken.com.

Sales 380

Sales Marketing Customer Experience Customer Service 380

Nicereply

SEPTEMBER 28, 2021

For many people, customer service is a key factor when deciding whether or not to do business with a company. In fact, Microsoft Dynamics 365 found that 90% of people consider customer service important in their choice of brands. What to look for when choosing a customer service tool. Customizable branding.

Customer Service 98

Customer Service call center software Surveys Analytics 98