Human-Centered Design Is the Heart of Intelligent Virtual Agents
SmartAction
NOVEMBER 8, 2023
If all of your customers are senior citizens, use a more mature voice. It’s a valuable tool. In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex. Intelligent virtual agents with heart Who really runs your business?
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