ConvergeOne
JULY 19, 2022
“Why should I replace my IVR with an IVA?” Interactive Voice Response (IVR). IVR stands for Interactive Voice Response. The “voice” part means the interaction is initiated with, and anchored by, telephone calls. In most cases, the IVR front-ends the PBX/ACD in a call flow.
ConvergeOne
FEBRUARY 22, 2022
In my last blog post , I advocated for beginning your customer experience modernization journey by consulting with IT. My next piece of advice centers around what the end goal of your modernization efforts should be: allowing your customers more access to self-service—and I mean good self-service. The added bonus?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 13, 2024
It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. These features range from managing calls to analyzing customer data. NobelBiz’s IVR technology is designed with both the customer and the business in mind.
NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. CSAT = (number of positive responses / the total number of responses) x 100. Everything you need to know.
NobelBiz
APRIL 3, 2023
. “Besides freeing up a considerable amount of agent time and creating a better overall customer experience, a self-service solution for contact centers can also be the foundation for considerable cost savings.” – Carl Stuerke. How can the self-service options be monitored to ensure they meet customer needs?
aircall
DECEMBER 27, 2017
A thoughtful IVR (Interactive Voice Response) may not be human interaction, but if speaking directly isn’t an option, it goes a long way toward helping your customers help themselves. When the queue gets crowded, you still have an obligation to improve customer experience.
Hodusoft
AUGUST 21, 2023
Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. HoduCC is designed to improve customer interactions and optimize operational efficiency with omnichannel capabilities, automation tools, and seamless integrations.
Expert insights. Personalized for you.
74 
Let's personalize your content