Calibration Customer Experience Interactive Voice Response Workshop 
NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. CSAT = (number of positive responses / the total number of responses) x 100. Everything you need to know.
NobelBiz
MAY 9, 2023
We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. – Brad Butler, Contact Center Software Consultant @ NobelBiz Another significant advantage of using dialers is that they can be designed to provide a streamlined experience for agents.
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