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Alcon Hosts Contact Center Leaders at Recent CCNG Regional Networking Event!

CCNG

Using external consultants to conduct a 2 1 2 day “discovery” workshop then entering the Digital Enablement phase to deliver targeted digital capabilities that were identified during the Digital Discovery process. Recently Alcon CS created a competition for their associates to record a voice recording for the USCS Idol IVR menu.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.

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The Help You Need Today

Aspect

The customer was in favor and immediately made the suggested changes to their IVR. This workshop uncovered areas that our customer needed to spend more time developing a Work-from-Home strategy and gave them the confidence to move forward. We met with the customer an hour later and explained the details of the solution.

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Modernize Your Customer Experience with Self-Service

ConvergeOne

When we say “self-service,” many of us think: We put in an Interactive Voice Response (IVR) to tell people what their balance or order status is. Schedule a customized Collaboration and Customer Experience Modernization Workshop to ensure you have the right vision and strategy to execute your modernization journey.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

From intelligent call routing to AI-powered chatbots, advanced tools like ACD, IVR, or WFO software innovative solutions can streamline call center operations, automate routine tasks, and empower agents to excel. A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Everything you need to know.

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Self-Service for Contact Center: The Definitive Guide

NobelBiz

This could result in considerable financial savings for contact centers; for instance, if a 100-seat call center has agents handling an average of 10 calls per hour and deploying Interactive Voice Response (IVR) technology to reduce the total time spent on each phone call by one minute, the cost savings could exceed $250,000 per annum.

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HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions

Hodusoft

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. HoduBlast- Voice and SMS Broadcasting Software : HoduSoft’s voice and SMS broadcasting solution is specifically designed to help businesses reach their target audiences effectively.