NobelBiz

FEBRUARY 13, 2024

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. These features range from managing calls to analyzing customer data. NobelBiz’s IVR technology is designed with both the customer and the business in mind.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. CSAT = (number of positive responses / the total number of responses) x 100. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

APRIL 3, 2023

This makes the contact center business or department inefficient and unable to promptly solve more serious issues by generating long call queues and ramping up the wait time. This creates a more convenient customer experience that allows them to access the data quickly without having to call multiple times or speak with an agent.

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Dialer 360

SEPTEMBER 14, 2022

For call center optimization you need to think about improving your customer experience. While providing outstanding customer service should always be the aim of a call center, it shouldn’t be your primary objective. It’s wonderful if your agents treat customers with respect. Workshops & Training.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Best practices 98

Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Amazon Lex integration is available on Genesys AppFoundry. About the Authors.

Virtual Agent 68

Virtual Agent Call flow Interactive Voice Response Contact Center 68

aircall

DECEMBER 27, 2017

A thoughtful IVR (Interactive Voice Response) may not be human interaction, but if speaking directly isn’t an option, it goes a long way toward helping your customers help themselves. There are a few things you can do to decrease the dreaded wait times. Voilá , it was there.

Interactive Voice Response 90

Interactive Voice Response Customer Service Wait times Analytics 90