Beyond Philosophy
MARCH 26, 2021
Customer emotions are essential in Customer Experience. Being deliberate about which emotions your experience evokes is critical, too. Today, we will take a deeper dive into making your customers feel “Cared for” with the 5 Rules for Making Customers Feeling Cared For and Valued.
Beyond Philosophy
FEBRUARY 28, 2016
Not too long ago, a major high-tech company asked Beyond Philosophy to provide insight into our methods for journey-mapping their multi-channel customer service experience. Customer-centricity , after all, is about more than structure, strategy and systems. One golden opportunity to do this is through personalized service delivery.
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Help Scout
AUGUST 5, 2021
Great customer service folks are often highly empathetic, putting them at risk of taking on some of those customer emotions, leading to compassion fatigue. Customer service staff care. At least in customer-centric companies, the customer-facing folks care about their customers and about doing a good job.
Beyond Philosophy
JULY 28, 2015
Furthermore, all correspondence with the sales representative took place with his personal Yahoo email account, with neither the dealership’s name nor Lincoln as a domain name. However, we received no letter of confirmation or thanks for ordering the car–no sign of appreciation or documentation of any kind.
Beyond Philosophy
JUNE 1, 2015
One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. The example cited is Starwood Hotels and Resorts where, through its Starwood Preferred Guest (SPG) program, there is a focus on personal leisure travel rewards for high-spending frequent guests.
Amplifai Coaching Category
JUNE 26, 2019
I remember a CSAT turnaround project that was wildly successful because we taught associates how to better connect with people - how to just be real instead of sounding so 'official,' how to inject their personality into their conversations, how to demonstrate interest and caring, and generally how to have more fun! ?. The Bottom Line.
PeopleMetrics
NOVEMBER 1, 2022
With the improved metrics and a strong story about the customer frustrations and CX solutions, the team will have a strong foundation for making their case to leadership and attaining buy-in for more expansive strategies in the future. Creating Customer Experiences With Empathy. Partner with your customer service team.
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