Customer Care Personalization Sales White Paper 
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.
RapportBoost
NOVEMBER 15, 2018
The sessions included, among others, highlighting the use of live chat and its benefits to personalizing the experience for each customer. Empower the new live chat person to do more than direct visitors to the content they need so as not to leave money on the table. We’re not talking about turning a support team into a sales.
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Fonolo
JANUARY 14, 2020
It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Nice Reply.
GetFeedback
FEBRUARY 15, 2019
Putting a metric to customer happiness helps you focus your efforts on moving the needle. Audiences appreciate personalization. Plus, it advances business interests when you send the right message to the right person at the right time. Every detractor gets a personal follow-up from an employee.
ClearAction
OCTOBER 4, 2015
For example, at Applied Materials where I worked for 11 years, we had a corporate value of "close to the customer" We took a lot of pride in that. We had to be close to our customer because the sales cycle was many months in duration, and the product manufacturing and installation cycles were just as long.
LiveChat
NOVEMBER 16, 2018
Content may be of many different types – blog posts, videos, white papers, case studies, and more. Are they a vehicle for sharing your personal insights and experiences? The contact center or call center is usually the most expensive cog in the customer service wheel for most companies. is definitely the blog post.
Hero Digital
OCTOBER 5, 2019
Product-focused messaging written in sales-speak? One-off campaigns that don’t impact business goals or address customer needs? That’s because you can ask specific questions and personalize the messaging based on your needs. Here are some starter questions to consider as you prepare: What does the customer care about?
Expert insights. Personalized for you.
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