Customer Care Customer retention Events Self service 
Vonage
SEPTEMBER 20, 2016
If you want to avoid the heartbreak of low customer retention, implement a system that logs customer issues across all channels and shares the details with all relevant agents. Track the progress of customer cases and allow your company to collaborate on solutions. ” You want too much quality time. .
Fonolo
JANUARY 14, 2020
It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Marsha Collier.
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Lumoa
JUNE 14, 2023
Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.
Integrity Solutions
JULY 26, 2019
With digital transformation changing the game in many areas of customer care, the event this July showcased just how far developments like automation, artificial intelligence and chatbots have come—but also just how critical the human element remains.
JustCall
NOVEMBER 25, 2022
Real-time or post-event information about clients’ emotional states also should be provided. In order to create a true cloud customer care call center, Avaya OneCloud CCaaS offers voice and digital channel customer involvement in addition to sophisticated self-service automation and workforce productivity capabilities.
JivoChat
AUGUST 9, 2021
According to a 2019 Microsoft report , 90% of respondents said customer service has a significant influence on the brands they buy from—and stick with long-term. Today, many customers care more about experience than product or even price. Personalized customer service improves customer retention.
JivoChat
AUGUST 9, 2021
According to a 2019 Microsoft report , 90% of respondents said customer service has a significant influence on the brands they buy from—and stick with long-term. Today, many customers care more about experience than product or even price. Personalized customer service improves customer retention.
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