SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

APRIL 5, 2022

Manage customer escalations as needed, working collaboratively to drive success in difficult situations. Capture customer stories to highlight wins and inspire customer advocacy. Role: Customer Success Manager. Be the brand ambassador and drive advocacy of the RC platform. Apply here: [link].

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Proactively engage lagging customers to reduce churn and get them on the right track.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team. Be a true proponent of customer advocacy. Apply here: [link].

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

MARCH 14, 2022

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

Influitive

MAY 23, 2018

Instead of sending her funny GIFs or email forwards, she believes good sales people can get her the resources she needs to make a purchase decision – whether it’s an introduction to another CMO for a product use case, or providing technical support.

Customer advocacy 61

Customer advocacy Sales Technical Support B2B 61

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. In the last two decades, she has created and led several recognized Customer Success, Sales, and Marketing teams. Caroline Andreola.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21