Noble Systems
DECEMBER 18, 2018
Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.
Call Journey
JULY 25, 2019
nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. nGUVU is the global leader in contact center employee engagement. nGUVU offers an employee engagement platform for contact centers. About nGUVU.
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DMG Consulting
APRIL 8, 2024
The difference is that customer expectations, employee requirements, and contact center dynamics are much more sophisticated and complex than in the past, driving the need for intelligent, adaptable, automated, and real-time-centric WFM capabilities. See Figure X.
Outsource Consultants
NOVEMBER 7, 2018
When a customer is looking for a product, they’ll likely start by searching on Google, Bing, or another search engine. If you’re thinking globally about your company, you should consider working with a nearshore or offshore contact center partner. Need a multilingual contact center to provide your customer service?
DMG Consulting
AUGUST 17, 2017
These 8 Technologies Are Transforming the Contact Center. Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. Cloud-based contact center infrastructure (ACDs and dialers). August 2017. By Donna Fluss. Self-service.
DMG Consulting
APRIL 8, 2024
Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5 percent and 50.0 percent and 50.0
TechSee
JUNE 25, 2019
Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.
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