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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

So, in my hasty decision to switch industries, I learned the meaning of the saying, “Out of the frying pan into the fire.” Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. They are gold…or, I should say, diamonds.

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How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing. Companies can create automated emails and pre-recorded sales calls, but these strategies are never as effective as a real, human salesperson making a call and creating a connection with the client. What makes a salesperson successful? We can help!

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Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. I was one of the few who had the challenge of working in diverse and tangent industries.

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Introducing JustCall CTI: The Agent Productivity Boosting Salesforce Integration on AppExchange!

JustCall

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

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4 Ways Contact Centers Make Successful Direct Response Campaigns

Outsource Consultants

A great contact center will increase sales and significantly impact your bottom line. The right contact center partner will increase your direct response campaign inbound sales, up-sells, and average order size. They also offer PCI compliance and other forms of certification to ensure they’re up to your industry standards.

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Don’t Get Caught Without Call Center Support in Q4

Outsource Consultants

That means many outsourced partners are currently available (with agent capacity and industry expertise) to help ease the coming crunch in Q4. Outbound sales. Contact us for a risk-free, no-cost consultation to see how to get started. Strong understanding of US culture. Technical support. Order and fulfillment.

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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Dive into the world of outbound sales, from industry insights to performance optimization.

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