Consulting Employee engagement Exercises Technology 
CCNG
MAY 11, 2021
A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.
Taylor Reach Group
JANUARY 6, 2023
ChatGPT and real-world RPA applications will make these technologies more accessible to small and mid-sized centers. No, if centers need more, better, and more engaged frontline agents, then they will need to make frontline roles more attractive. Centers will continue to leverage AI and automation to reduce live-agent interactions.
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aircall
AUGUST 4, 2021
A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Companies planning to embrace the hybrid workforce will have to consider more than just office space and the employee experience.
Real Blue Sky
NOVEMBER 21, 2023
Next, we explore the crucial role of employee engagement and retention, and how investing in your workforce can lead to a more satisfied customer base and propel brand growth. Fostering a Positive Work Culture A positive work culture is another cornerstone of employee engagement.
CSM Magazine
DECEMBER 10, 2021
Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job. As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices.
aircall
JANUARY 5, 2022
If there were ever a question of how important a high-performing technology team is to an organization’s success, the pandemic has provided an unequivocal answer. According to a TalentLMS and a Workable survey, 72% of technology professionals are thinking about quitting their job over the next 12 months. Cybersecurity.
Taylor Reach Group
OCTOBER 31, 2021
We shouldn’t lose sight of the fact that traditionally in the pre-pandemic world there was great resistance to remote contact centers, driven in part by technology concerns and by a management concern that “if we can’t watch them, how do we know that they are working and not watching Netflix”?
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