Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement
SharpenCX
FEBRUARY 25, 2020
Because ultimately, we all face some level of workplace stress. Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth.
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