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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

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Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement

SharpenCX

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. And, this hurts you, team morale, and your customers. Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth.