Consulting Employee engagement Entertainment Personalization 
Beyond Philosophy
JULY 31, 2017
Branding agencies and consultants are embracing the notion that storytelling creates an authentic connection with your customers. As a customer experience consultant, I think this is good. Disney has built its entire brand on engaging its customers through stories. How Storytelling Creates Engaged Employees.
Call Center Weekly
NOVEMBER 13, 2017
In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. Provide meaningful feedback One of the best ways to keep employees engaged is through feedback. Make it personal! Some individuals will view acknowledgment as superficial and inauthentic, if it personal.
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DMG Consulting
SEPTEMBER 13, 2021
A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. CRM applications enable agents to identify and personalize the experience and keep track of what needs to be done for each customer.
Russel Lolacher
JANUARY 23, 2022
We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. So he’s the host of his own podcast called the social strategy, podcast, consultants, Speaker all around adorable guy, and you should check out his, you know, bow ties. Vernon Ross. Russel Lolacher.
Natalie Petouhof
MARCH 29, 2017
As podcasts grow in popularity, they represent untapped opportunity to market to new audiences who are looking for business advice, insights and non-traditional entertainment. Looking for ways to make these employees feel like a bigger part of the team? Collaborate Online.
Taylor Reach Group
MARCH 8, 2019
Likely each of us has been on a team where one or more team members couldn’t or wouldn’t subjugate their personal agenda for that of the team. At the start of the meeting each person goes to the whiteboard and tells their life story from when they left school. This can be an extremely difficult task.
Russel Lolacher
DECEMBER 5, 2022
In this episode of Relationships at Work, Russel chats with mental health advocate and motivational speaker James Pickles on his personal experience with the impacts of burnout at work on mental health – breaking down because if it and the journey to rebuild. . Connect with, and learn more about, James on his platforms: . Pretty cool.
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