Beyond Philosophy

MARCH 29, 2016

The researchers set up a trust game, where half of the study’s participants recorded short videos asking another participant to trust them and send them money. The ‘senders’ viewed the videos and decided whether to send money, and how much. Here’s another example of how the quality of a smile can affect customer experience.

Consulting 283

Consulting Consulting Advertising Scripts 283

Beyond Philosophy

MARCH 7, 2016

Embedd this video in blog. Those same positive emotions are the building blocks for an improved customer experience. We use this Emotional Signature when we analyze a company’s level of emotional engagement with its customers and develop a strategy to increase that engagement. You cringed, right?

Advertising 278

Advertising Consulting Consulting Customer emotions 278

Beyond Philosophy

OCTOBER 2, 2017

At our global customer experience consultancy, we address the emotional side of a customer’s experience by helping companies identify their Emotional Signature – a measure of their emotional engagement with customers. Are You Competition Obsessed? Beware of “The Complainers’!

Customer centricity 333

Customer centricity Consulting Consulting Customer emotions 333

Beyond Philosophy

SEPTEMBER 17, 2014

Prejudice exists in Customer Experience as well. There are some points he makes in the video that I think warrant a closer look, particularly as they relate to Customer Experience. Subconscious or gut instincts affect our decisions about Customer Experiences as well. Blogs Customer Emotions'

Consulting 300

Consulting Consulting Customer emotions Government 300

Beyond Philosophy

MARCH 29, 2016

The researchers set up a trust game, where half of the study’s participants recorded short videos asking another participant to trust them and send them money. The ‘senders’ viewed the videos and decided whether to send money, and how much. Here’s another example of how the quality of a smile can affect customer experience.

Consulting 150

Consulting Consulting Advertising Scripts 150

Beyond Philosophy

JUNE 6, 2019

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. Second, you probably don’t realize how often you are being videoed today.

Airlines 354

Airlines Banking Technology Customer emotions 354

Beyond Philosophy

SEPTEMBER 17, 2014

Prejudice exists in Customer Experience as well. There are some points he makes in the video that I think warrant a closer look, particularly as they relate to Customer Experience. Subconscious or gut instincts affect our decisions about Customer Experiences as well. Blogs Customer Emotions'

Customer emotions 150

Customer emotions Government Consulting Consulting 150

Beyond Philosophy

SEPTEMBER 17, 2014

Prejudice exists in Customer Experience as well. There are some points he makes in the video that I think warrant a closer look, particularly as they relate to Customer Experience. Subconscious or gut instincts affect our decisions about Customer Experiences as well. Blogs Customer Emotions'

Customer emotions 150

Customer emotions Government Consulting Consulting 150

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? Delivering a great customer experience is not possible even if you have the most modern communication platform. Would these be goals of your customer experience strategy?

Sales 120

Sales Contact Center Customer effort Call Center 120

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.

Customer Experience 335

Customer Experience Customer emotions Customer centricity Consulting 335

Beyond Philosophy

SEPTEMBER 6, 2018

Participants were shown videos of marketing messages using scarcity tactics and then played video games afterward. Consider this Black Friday video taken outside Urban Outfitters in 2011: Scarcity as a Marketing Tactic. Within a consumer realm, there are lots of different ways you experience scarcity.

Marketing 53

Marketing Transportation Customer emotions Consulting 53

aircall

JUNE 30, 2021

He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Many look to the company for ways to improve customer retention. It’s our job every day to make every important aspect of the customer experience a little better.”. As a result, their customer acquisition costs are also higher. .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Beyond Philosophy

JUNE 4, 2015

In this video presented by Google, Macy’s executives explain how they moved from two separate budgets and siloed departments to complete integration. If you didn’t take the time to watch the video, the summary is this: They learned that Macy’s.com was driving the total of their business. One of the success stories, the Inc.

Customer centricity 353

Customer centricity Technology Marketing Customer Experience 353

Balto

SEPTEMBER 12, 2023

As customers seek seamless and personalized interactions with their financial institutions, the financial services industry is facing new challenges accompanied by opportunities for improvement, particularly in CX (Customer Experience). A great customer experience goes hand in hand with customer loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52