Study: Executives Are Delusional About Customer-Centricity
Toister Performance Solutions
APRIL 12, 2018
A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. This includes searching for product information online, using a company's app, or searching for technical support information on a website. Just 30 percent of customers agree. The results? Never Miss a Post!
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