Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Although digital alternatives aren’t quite able to achieve the vibe or excitement of an in-person event, innovative, technological approaches can be worth exploring.

Gamification 66

Gamification outsourcing Marketing Technology 66

Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Conference Chatter.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Fonolo

JANUARY 31, 2023

Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality. Other methods of communication to consider are video chat or conference calls.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Enghouse Interactive

JUNE 18, 2021

There are simple rules of gamification you can apply. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! All that has changed is that the age of the video conference has exposed how badly designed meetings are generally. Admin is a great example. It is a matter of organisational design.).

Journey mapping 66

Journey mapping Gamification Consulting Consulting 66

Infinity

MAY 25, 2019

So, it’s no wonder that the Digital Marketing World Forum (DMWF) was packed with eager marketers swarming conferences looking for the latest advice on how to make their digital marketing perform for them. It would be unfathomable to imagine a marketer being able to attend every conference. Growing your customer base with gamification.

Marketing 40

Marketing Gamification Surveys Big data 40

Noble Systems

AUGUST 27, 2020

And what technologies do you need to get started? New technologies are also making face-to-face meetings or web conferencing appointments more common. 9 Essential Technologies for Telemarketing. Gamification helps keep your reps more engaged, improves training, increases productivity, and reduces employee turnover.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

CrazyCall

JANUARY 21, 2019

With the growth of new software and technology, new types of sales processes have come into play. This shift was possible due to the rise of consumer technology and the wide array of new tools related to the development of the Internet. On the other hand, inside sales reps usually deploy “power dialing” technology.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Inviting call center leaders to retreats or conferences with the executive team is a great way to foster a collaborative environment. Frank Spear. rafflepress.

Call Center 182

Call Center Management Scripts Coaching 182

Fonolo

JUNE 17, 2015

Use technology to monitor agent performance. Use incentives and gamification. Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely. Use technology to monitor agent efficiency and performance. Use incentives and gamification. Use video conferencing.

Call Center 96

Call Center Gamification Coaching Contact Center 96

CX Journey

NOVEMBER 12, 2015

Legoland, home to the legendary construction toy, never struck me as a conference venue. Here are the highlights I still recall: First off, the always knowledgeable Prof Moira Clark from Henley Centre for Customer Management talked about generations and technology. So, it makes sense to think about gamification here.

Gamification 63

Gamification Airlines Construction Coaching 63

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Using advanced technology solutions can make all the difference here. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

APRIL 5, 2023

Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information. Global conferencing – Global dial-in so teams from any location can be added to conference calls. Call masking – Temporary phone numbers protect agents and callers.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Verint

NOVEMBER 27, 2017

The trend toward using more photos, graphics and gamification techniques is a good one, but proceed carefully. Sometimes the ease with which technology enables us to create eye-catching surveys can be risky. I recently saw a survey that used photos as buttons.

Surveys 32

Surveys Construction Feedback Gamification 32

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. What are some of your go-to technology suggestions to aid agents in onboarding and training processes?

Contact Center 52

Contact Center Real estate Customer Service Self service 52

RapportBoost

DECEMBER 10, 2018

And it just breaks my heart because on the whole, it is not the fault of the technology, it is the fault of the implementations and knowledge, and the culture that underlies in. Nate, that button you mentioned, just to clarify, I think I have seen you demonstrate this at conferences, this is like an actual, physical button, right?

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40