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5 Top Customer Service Articles of the Week 8-29-2022

ShepHyken

10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Consumers want to buy from companies that surpass their competitors when it comes to quality, price, dependability and morale. While casting a wide net works well for fishing, one-time clients will not keep a company from treading water.

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Technological Developments in 2024

CSM Magazine

Platform Engineering It involves creating platforms through applied sciences and involves making and overseeing do-it-yourself platforms within a company. Some media companies are strategizing a newsroom powered by AI and manned by AI-generated news anchors as reported by FoxBusiness.com.

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CES 2020 and What the Future Holds for Us

LiveChat

thousand exhibiting companies at CES 2019, I couldn’t wait to see what this year’s edition would bring to the table! CES2020 #SamsungCES2020 pic.twitter.com/YzwgZN1Lgw — Samsung US Newsroom (@SamsungNewsUS) January 7, 2020. Sadly, the company is not planning on mass production or even putting out a limited series.

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Tales from a Call Center: How to Improve the Agent Experience

Netomi

Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into the day in the life. ??For Increasingly, companies are looking to technology like AI to uplevel the agent experience, and see a boost to customer satisfaction as a result. .

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Referral programs 101: Driving sales with your happiest customers

delighted

So you’ve decided your company should have a referral program (great idea), but you aren’t sure where to start. How often does your company provide discounts, and can you provide a referral offer that’s even better than that? How to start a referral program. Determine who will own your referral program.

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CES 2020 and What the Future Holds for Us

LiveChat

thousand exhibiting companies at CES 2019, I couldn’t wait to see what this year’s edition would bring to the table! CES2020 #SamsungCES2020 pic.twitter.com/YzwgZN1Lgw — Samsung US Newsroom (@SamsungNewsUS) January 7, 2020. Sadly, the company is not planning on mass production or even putting out a limited series.

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Brand Move Roundup – April 9, 2020

C Space

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Bucking the current media industry downturn, newspaper and magazine publisher Hearst Corporation has told its newsrooms there will be no layoffs, no furloughs and no pay cuts during the course of coronavirus coverage.