SmartKarrot

SEPTEMBER 22, 2022

Partner closely with Marketing, Sales, Product and other internal stakeholders to rally the organization around customer outcomes. Focus on developing the Customer Success team – coaching them to deliver ROI and strategic guidance for their customers. Performs other related duties as assigned.

Technical Support 19

Technical Support Accountability Coaching Education 19

Education Services Group

MAY 13, 2020

Regardless of your organizational structure – whether CS rolls up to sales, operations, or you have your own discreet organization within the business, it is critical to demonstrate how CS influences growth and impacts costs. We may see Account Managers within the sales organization owning that relationship.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Apply here: [link].

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes. Build a world-class customer experience team. Apply here: [link].

Technical Support 19

Technical Support Consulting Consulting Metrics 19

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

NOVEMBER 11, 2021

Work closely to manage and grow the current NA CS leaders (and the rapidly growing team of CS Coaches). Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Kristen. Connect with Kristi. Laura is currently a Sr.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Client support and issue resolution. Development of territory and account development, training, and educational plans. Onboard and train new customers on the solution.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Collaborate with the customer account team including sales, support and professional services.

Finance 10

Finance Engineering Coaching Morale 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. We invested a lot in customer education, product demos, etc. It’s a much more value-add and sales-driven role and the conversation of just price adjustments is not appropriate.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Allison Pickens. Anika Zubair. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. Make customers successful by providing high-quality technical support and service. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3