Up Your Service

FEBRUARY 5, 2020

Marshall Goldsmith is such an incredibly strong contributor, such a reputed leader in the world of coaching and mentoring, that Thinkers 50 stopped giving him the award and they actually named an award after him. Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. Service Leadership Workshop.

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. Training is vital for productive growth , employee engagement, and a successful customer experience. Let’s consider some of the most essential skills your agents need and how you can coach them to success.

Customer Service 67

Customer Service Coaching Call Center call center software 67

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.

Management 67

Management Coaching Construction Contact Center 67

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Since then, Ben has over 10 years of acting and improv experience. William Taylor.

Call Center 182

Call Center Management Scripts Coaching 182

CX Global Media

OCTOBER 22, 2018

What Joe will cover in this free training seminar…. Seminar Leaders. Joachim “Joe” Rogers is Senior Director – Customer Care Center for Coca-Cola Bottling Co. Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast. Three main focus areas with direct impact on your culture.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Calltools

OCTOBER 14, 2020

Call barging that lets managers interrupt calls to talk to the agent and customer. Whisper coaching that lets training managers give agents advice so they can get better results. If you notice that, then you can make it an important part of upcoming training seminars. Someone assigned to customer service may do better in sales.

Call Center 52

Call Center Scripts Coaching Sales 52

Integrity Solutions

FEBRUARY 1, 2019

Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. To change behaviors , ongoing repetition, reinforcement, coaching and accountability have to be woven into any training program. Change behavior; don’t just give information.

Coaching 62

Coaching Sales Government Accountability 62

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. The goal is to ensure that your sales team is developing their knowledge and skills to stay up to date with industry trends and customer needs.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. They have a huge responsibility of handling customer queries, increasing profits, reporting to managers, meeting KPIs, and creating positive customer experiences. Provide Regular Feedback And Coaching. Create A Mentoring Program.

Call Center 52

Call Center Management Agent burnout Scripts 52

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Support your team to build strong customer relationships.

Education 19

Education Healthcare Accountability Coaching 19

Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Cost: $199+.

Customer Service 55

Customer Service Banking Education Scripts 55

Call Center Weekly

DECEMBER 19, 2017

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output". It’s a worthy investment when we remind ourselves that in delivering Customer Experience, we really do get what we give. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136

Myra Golden Media

MARCH 18, 2020

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. “ (with a focus on de-escalation). You will not be sorry.”.

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Fonolo

JULY 27, 2021

FCR measures the percentage of customer queries that are resolved within the first interaction. If customers need to reach out multiple times to resolve a single issue, you likely have a low FCR rate. Not only does a high FCR improve customer experience, but it also indicates high efficiency in your agents.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

Myra Golden Media

JULY 31, 2019

“In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. Anna Hoang, Customer Support Specialist I, Vertafore. “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. You will not be sorry.”.

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

CX Global Media

OCTOBER 15, 2018

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. Insight is the igniter of what you should do next, and a catalyst for creating new value for your customers.

Contact Center 269

Contact Center Morale Call Center Metrics 269

NobelBiz

AUGUST 14, 2023

By employing advanced algorithms to differentiate between live answers and voicemail recordings, this technology enables agents to focus their efforts solely on engaging with customers in real-time conversations. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Joanne Black is the founder of No More Cold Calling, a speaker and innovative seminar leader. Alice Heiman. Co-founder and CRO at TradeShow Makeover.

Sales 133

Sales Consulting Consulting Coaching 133

Calltools

FEBRUARY 20, 2019

He works as a life coach, has written multiple books, and his live seminars are insanely popular. CallTools Help Your Success With CallTools, use an inbound caller ID to direct calls to your sales team and streamline your customer experience. Ask anyone if they’ve heard of Tony Robbins and chances are, they have.

Sales 40

Sales Coaching Customer Service Management 40