SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Allison Pickens. Anita Toth. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Nils Vinje.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

ProProfs Blog

DECEMBER 12, 2019

. “Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer.” ” – Michael Shevack, Executive Coach. Customer service is what sets the good companies apart from the bad companies. Then get out, go to work and serve the customer!

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120

SmartKarrot

JANUARY 19, 2022

Apply here: [link] Role: Customer Success Manager Location: Brisbane, Queensland, Australia Organization: Lightspeed Commerce As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology. Successfully onboard new customers delivering ‘go-live’ dates on time.

Customer advocacy 3

Customer advocacy Benchmark Call Center Coaching 3

SmartKarrot

SEPTEMBER 30, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Milton Keynes, England, United Kingdom Organization: Ellucian As a Customer Success Manager, you will do optimization of the application, subscription, or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

Calabrio

OCTOBER 15, 2019

Using Calabrio Analytics and Sentiment Analysis, Radial identified phrases for and tuned two customer advocacy categories: “advocacy” and “powerless to help.”

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16

Amity

JULY 27, 2016

That’s the power of customer advocacy. In this issue of the SaaS Tattler, we look at the evolution of customer advocacy and the huge impact it can have on a company’s bottom line. • 3 Tips For Building a More Robust Customer Reference Program. A great product does not guarantee customer advocacy.

Customer advocacy 54

Customer advocacy SaaS Coaching Customer retention 54