Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.
Cisco - Contact Center
SEPTEMBER 17, 2020
We’ve made it easier for you to receive real-time notifications when your customers give you survey feedback, so that you can quickly follow-up and “close the loop” with your customers. Today, you can survey your customers in real-time via IVR, and using a drip dispatch approach on SMS and email after a voice call. Here’s What’s New.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
MARCH 19, 2024
As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. AI-powered solutions and tools are shaping the way organizations engage with and manage their workforce. But there’s more.
3CLogic
JANUARY 31, 2022
A recent survey shows 32% of customers expect organizations to be both more empathetic and more responsive going forward. the next step is carefully evaluating CCaaS solutions. It should also be a solution that integrates deeply with your primary system of record. Provide Training And Coaching For Agents.
Upstream Works
SEPTEMBER 1, 2020
To reduce agent attrition, increase customer loyalty and improve the bottom line, contact centers should focus their attention on retaining their agents and keeping them engaged. Invest in More Training and Coaching Opportunities. This is where coaching and training opportunities become important.
Playvox
JANUARY 25, 2024
Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. Prevent and close employee skill gaps with a seamless integration to coaching. Contact centers that do so reap the following benefits: 1.
3CLogic
AUGUST 3, 2021
A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. With a cloud contact center solution in place, organizations also have the flexibility to enable remote agents and easily scale to meet changing business requirements.
Expert insights. Personalized for you.
78 
Let's personalize your content