Coaching contact center solutions Gamification Survey 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. What is Gamification?
Balto
JUNE 3, 2022
Take Engagement Surveys Seriously. Over 67% of contact centers measure engagement through periodic agent feedback surveys. Surveys can be a great tool, particularly when given to remote agents prone to disengagement, but the feedback must actually be put to use.
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Serenova
APRIL 13, 2020
Now that your contact center agents are safely working from home, it’s time to focus on the business of managing and coaching to ensure productivity. Agents can ask for assistance via chat; supervisors can provide feedback through team meetings, suggestion boxes or surveys. Keep the Focus on the Customer Experience.
NobelBiz
APRIL 18, 2023
IVR is a powerful tool that can organize and streamline the entire workflow of your contact center while offering a positive experience to your inbound clients and outbound prospects. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.
Playvox
OCTOBER 12, 2022
Creative team building and sharing are also important, according to the customer service agents surveyed. The good news is that recruiting for virtual contact center agents means you don’t have to restrict your search to local candidates, which improves access to better-qualified people. Train Well.
Noble Systems
SEPTEMBER 3, 2019
Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Advanced solutions offer post call and real-time speech analytics to provide feedback, assist agents with calls, identify areas for improvement and give kudos to top performers.
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