Talkdesk

JANUARY 6, 2021

Healthcare cloud contact centers should inspire patient loyalty, drive retention and lead HCOs to provide better patient experience. The pandemic disrupted healthcare services everywhere. It starts with having technology and processes in place that support built-in agility and scalability.

Healthcare 71

Healthcare Cloud contact Contact Center Call Center 71

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. For this reason, contact centers are exactly the kind of environment that could be ordered to shut down.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Talkdesk

FEBRUARY 11, 2020

Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large source of customer information, generating enormous quantities of data that is impossible to process manually. If a customer says “I am free on Friday at 9:30 a.m.”, AI promises.

Contact Center 65

Contact Center Healthcare Cloud contact Technology 65

Talkdesk

APRIL 14, 2020

Laying the foundation with the right infrastructure Contact centers are finding themselves stuck between the proverbial rock and hard place. Oftentimes in 24-hour contact centers, agents share desks and equipment – including headsets. Put simply, contact centers are perfect petri dishes for healthcare crises.

Contact Center 81

Contact Center Virtual Agent Chatbots Healthcare 81

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. A Georgia-based health care system, Wellstar Health is comprised of 11 hospitals, 5 healthcare parks, and 300 offices. But don’t just take our word for it.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

Serenova

JULY 21, 2020

Customer Engagement in the Contact Center. In the wake of the COVID-19 pandemic, many technologies and global trends have come to a head, including two right in Lifesize’s wheelhouse. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 105

Call Center Telemarketing Healthcare Government 105

NobelBiz

AUGUST 31, 2021

Let’s see what are the two main goals of this investment and how can this impact the future of the contact center industry as a whole. Of course, the contact center industry is no doubt one of those niches that will be heavily influenced, in more than one way, by this so-called broadband revolution.

Contact Center 52

Contact Center Contact center software Healthcare Cloud contact 52

Call Experts

MARCH 5, 2020

What do you do if you can’t build the technology you need or afford to hire full-time staff to answer your phones and support your customers? Cue the experienced live-agent contact center. . Here are our top 4 benefits of partnering with a contact center to support and grow your plumbing business: .

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

Call Experts

FEBRUARY 26, 2020

Today, a lot of companies have access to the same technology. Companies need to offer one point of contact linked to 24/7 support. Contact centers must capture data in real-time and enter correctly into CRM systems to provide reporting for your business to make data-driven decisions. . Accuracy is super important as well.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Serenova

MARCH 23, 2020

I’ve been reminded of this throughout my career leading technology companies and serving customers. With the effects of the COVID-19 crisis continuing to grow in scale and impact every day, Serenova is committed to helping keep contact centers working, safely. But what we’re experiencing right now is unprecedented.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

Talkdesk

NOVEMBER 24, 2020

Healthcare consumers today have new and more demanding expectations, forged by Amazon and Uber-like experiences where digital comes first. Since the healthcare call center is the main entry door for patient access, it is critical to the patient experience. Offer additional healthcare services.

Healthcare 101

Healthcare Average Handle Time Contact Center CRM 101

Talkdesk

SEPTEMBER 8, 2020

Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. The integration of AI in call centers is transforming traditional approaches, allowing for more effective communication channels and operational efficiencies.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. The integration of AI in call centers is transforming traditional approaches, allowing for more effective communication channels and operational efficiencies.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

CSM Magazine

MARCH 15, 2024

From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations. million policyholders to transition to Avaya’s cloud-based contact centre solutions.

Customer Experience 52

Customer Experience Virtual Agent Healthcare Cloud contact 52

Serenova

JULY 21, 2020

Customer Engagement in the Contact Center. In the wake of the COVID-19 pandemic, many technologies and global trends have come to a head, including two right in Lifesize’s wheelhouse. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

NobelBiz

FEBRUARY 7, 2022

In broader terms, customers can interact with their favorite brands using this technology. Contact Center Customer Experience always starts with how a customer feels before knowing how a particular technology works. And the premise of how customers feel when they call your contact center starts from your IVR messaging.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Noble Systems

MARCH 11, 2019

In recent years, many companies that are focused on improving customer experience have moved their contact center operations to the cloud. And how can they be sure that the cloud contact center will accomplish what they set out to do? Here are the top five advantages of moving contact centers to the cloud.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

AWS Machine Learning

NOVEMBER 28, 2022

The top layer of AI services brings ML to business use cases such as transcribing contact center calls, processing documents, and improving healthcare outcomes. Contact centers need real-time insights into customer-experience issues ( e.g. , a product defect) while calls are in progress.

Healthcare 87

Healthcare Analytics Banking Enterprise 87

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. It’s the technological marvel that deciphers vast streams of customer interactions, offering invaluable insights to the very heart of a business’s operations. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98

Revation Systems

NOVEMBER 6, 2018

In today’s fast-paced digital society, innovations in technology are driving the ways that businesses interact with their customers. With the abundance of smart devices in the hands of consumers across the country, the amount of data that exists in the cloud is enormous — making the need for security more urgent than ever.

Healthcare 48

Healthcare industry standards Cloud contact Contact Center 48

Talkdesk

MARCH 24, 2021

Contact centers are mostly a human-to-human experience. This includes reimagining the contact center for a more automated experience that saves policyholders time and allows claims representatives to focus on the interactions that matter. to a digital environment also requires better contact center integration.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

3CLogic

OCTOBER 19, 2021

Get ready to learn more about the ITSM landscape and how to improve IT help desk performance with an advanced solution that’s much more than a ServiceNow call center. For organizations in every industry, technology is playing an increasingly important role in helping to maintain a competitive advantage.

contact center solutions 52

contact center solutions Contact Center Self service Healthcare 52

Serenova

APRIL 12, 2019

With more contact center exhibitors, sessions, speakers—and buzz— than ever before, the benefits of the cloud were celebrated, deconstructed and debated. So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Call Experts

FEBRUARY 19, 2020

Two key factors that directly correlate to the growth of your businesses: How well you utilize the latest technologies. It is the right time to optimize your CX with proven strategies; contact our team today to learn more. . Key 2020 Trends: Cloud Contact Centers. How Contact Centers Manage the Holiday Rush.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

CSM Magazine

JANUARY 20, 2022

John D’Anna to lead Hammer, the fast-growing contact center assurance division created from the acquisition of Empirix by Infovista. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance as contact centers migrate to the cloud.

Contact Center 10

Contact Center Interactive Voice Response Healthcare Multichannel 10

Fonolo

AUGUST 21, 2019

contact center seats. At the very high end of the market – the ultra-large deployments – Avaya really stands alone. ” Seeking Alpha’s “ Avaya’s Leveraged Buyout Is A Short-Term Bullish Catalyst” How to Prepare Your Call Center for Open Enrollment. Why do we care so much about Avaya? 130,000 customers.

Healthcare 84

Healthcare Call Center Enterprise Self service 84

NICE inContact

JUNE 27, 2018

The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center. Traditionally conservative sectors such as healthcare or government have come to understand that they too must compete with the digital customer experience offered by these firms in their own patient and citizen customer care.

Customer Experience 48

Customer Experience Government Healthcare Contact Center 48

Fonolo

JUNE 27, 2019

Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. They are bound to have questions for call center agents. That’s easy.

Call Center 57

Call Center Healthcare Self service First call resolution 57

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. Its self-service, easy-to-use capabilities means contact centers can reinvent customer service. ” About Hammer.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service Healthcare 10

Concentrix

JANUARY 10, 2024

Discover how a multinational pharmaceutical company deployed messaging to automate 93% of customer interactions via its self-service app within six months.

Self service 62

Self service Cloud contact Enterprise Healthcare 62