CCNG
JUNE 3, 2021
As outsourcing is not new to anyone, information organizations should have before embarking on outsourcing or dealing with their current outsourcing partner. However, outsourcing is not going away, and according to many trusted advisory organizations, it will continue to grow significantly.
CCNG
JUNE 21, 2021
In a recent conversation with CCNG, I discussed this exact challenge and how contact center leaders can precisely value the cost and financial efficiency of performance across all contact channels and teams. It’s the root cause of most contact center issues.
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CCNG
FEBRUARY 15, 2023
USE CAUTION WHEN OUTSOURCING YOUR CORE COMPETENCY. If the core of your business is exceptional customer service, then outsourcing to a third party can be financially beneficial but detrimental to your customer relationships. Bob can be reached via the CCNG website member directory or on LinkedIn.
CCNG
SEPTEMBER 23, 2020
Listen below to the recent CCNG Town Hall where Bob started things off and the subsequent member discussions included some great perspectives on technology, contact center staffing, outsourcing, customer experience and investing for the future.
Speaker: Robert Bradshaw, President, Got/IT
How to continuously outperform any threat of outsourcing. Join us for this interactive conversation as we share: How to improve productivity upwards of 70% in less than 12 months. How to learn the true cost of decisions before committing.
CCNG
AUGUST 21, 2020
Listen below to Pam’s 7 minute kickoff talk during a recent CCNG town hall event.
CCNG
JANUARY 31, 2024
The knowledge of today can’t be outsourced to a third party; this knowledge comes from both inside and outside your company. Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.
Speaker: Casey Kostecka, Convergent
Convergent Outsourcing utilizes games tied to key performance metrics and has found the program to be very successful. Most contact center leaders understand the appeal of incorporating game mechanics into their operations and can visualize the excitement and subsequent employee engagement the games will promote.
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