CCNG

SEPTEMBER 23, 2020

Creating a seamless experience for our customers increases loyalty, decreases our costs and creates better employee engagement. Customer Experience is the end-to-end interaction that customers have with us from being a prospect to buying our products and services to paying for them and everything in between.

CCNG 195

CCNG outsourcing Employee engagement Consulting 195

CCNG

JANUARY 25, 2023

For practical steps your organization can implement to promote employee engagement, read our article: 7 Drivers of Employee Engagement Are You Fostering the ‘Souring Process’? You need to be engaging for your teams to engage. Are you looking for tips on how to improve employee engagement?

Call Center 195

Call Center Coaching Employee engagement Benchmark 195

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Speaker: Casey Kostecka, Convergent

Most contact center leaders understand the appeal of incorporating game mechanics into their operations and can visualize the excitement and subsequent employee engagement the games will promote. Convergent Outsourcing utilizes games tied to key performance metrics and has found the program to be very successful.

Gamification