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Who Is Today's Call Center Agent?

CCNG

MAY 11, 2022

Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). Who is applying for call center jobs today? Let's jump right in. ?

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Call Center outsourcing Agent burnout Business Process Outsourcing 195
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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

JULY 11, 2019

The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers. David Hadobas CEO, CCNG. David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid.

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Contact Center CCNG Morale Coaching 120
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