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U-tron Makes Space For Messaging

Quiq

Texting was the obvious channel. When the team looked for solutions it was important that the messaging platform was enabled across various channels like WhatsApp and SMS. Quiq’s support of SMS, web chat, WhatsApp, Google’s Business Messages, and Apple Business Chat meant that messaging could work in the US and elsewhere.

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U-tron Makes Space For Messaging

Quiq

Texting was the obvious channel. When the team looked for solutions it was important that the messaging platform was enabled across various channels like WhatsApp and SMS. Quiq’s support of SMS, web chat, WhatsApp, Google’s Business Messages, and Apple Business Chat meant that messaging could work in the US and elsewhere.

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How to Prepare for an Unprecedented Holiday Season

Quiq

Kim Essensa from Stio, and Devlin O’Neil, formally with Lululemon, voiced the concerns expressed by so many retailers and shared how they’ve implemented digital solutions into their processes to help curb some of the business disruption. The introduction of chatbots has made all of these benefits available 24/7.

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LEAP to Solve Customer Issues

CSM Magazine

There’s an old adage in customer service that has proven consistently true over the years- whether you’re product is apples, airplanes or alligators, customers always call for one reason; they have a problem. They call you (or email or chat or come into your office) because they have a problem that needs solving. About the Author.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

For big support teams with busy professionals, however, finding the extra time to read is already a challenge. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Chief Customer Officer 2.0: DiJulius III.

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5 ways you can use content marketing to improve your customer service

JivoChat

As a business owner, you want to be sure that you offer the best customer service possible. A lot of businesses will get the same questions about their products and services time and time again. Head to a tool like Answer the Public with a list of words and phrases related to your business. Let’s get started.

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10 Best Contractor Lead Websites (With Bonus Strategies)

JivoChat

In many ways, contractors have it harder than other types of businesses. Optimize your Google My Business profile. Convert visitors with live chat. Sales teams and business owners, on the other hand, focus on lead quality. Google My Business. 10 best lead generation websites for contractors. Run a referral program.