product ai-agent-assist 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
Fonolo
MAY 19, 2020
The coronavirus has altered the way that contact centers reach out to their customers and will undoubtedly change the way business is done in the future. The Pandemic Has Already Changed Call Centers. Now, TD Bank has nearly 9,000 agents working from home. and Canadian cities to their homes in response to COVID-19.
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Real Blue Sky
MARCH 6, 2023
Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.
AWS Machine Learning
SEPTEMBER 28, 2023
Internally, employees can often spend countless hours hunting down information they need to do their jobs, leading to frustration and reduced productivity. Whether seeking answers to a product-related question or needing information about operating hours and locations, a poor experience can lead to frustration, or worse, a customer defection.
Real Blue Sky
MARCH 6, 2023
Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.
Real Blue Sky
MARCH 6, 2023
Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.
Monet Software
DECEMBER 19, 2019
How to enjoy faster, headache-free budgeting with AI-powered workforce management software. No, not the holidays—the deadline for the 2020 annual call center budget ! Contact center managers are putting the pieces together to get a full picture of their future resource needs. It’s that time of year again. You’ve got it.
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