Convoso

JUNE 7, 2017

Client : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors.

call center solutions 169

call center solutions Call Center 169

JustCall

MAY 12, 2021

Case Studies and White Papers . Case studies, white papers, competitor research, testimonials , and other vital intelligence come in handy when pitching your products to clients. For this, your agents need to always have access to a solid library of case studies, competitor intelligence and research.

Sales 52

Sales call center software Scripts call center solutions 52

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. More Flexible Service Solutions. Attention to Detail. Keep reading to see what is on the radar for 2021. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

Global Response

FEBRUARY 13, 2022

Then it might be time for you to consider a multi-channel contact center for your business. Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business.

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Hodusoft

MARCH 13, 2024

24/7 Availability In earlier times, when banks, financial institutions, and call centers relied only on traditional telephone systems, they found it a little challenging to remain available round-the-clock. BPO centers also focus on continuous improvement through feedback mechanisms and performance analytics.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Revation Systems

JUNE 15, 2020

In 2012, Fairview Health Services began searching for a more efficient patient transfer solution. This resulted in long call center wait times and higher abandonment rates. For Fairview, it meant foregoing complex, high-value cases. For critically ill patients, this could mean the difference between life and death.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Now what really is a call center? An In-Depth Look.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

TechSee

JUNE 11, 2019

For more details about these findings, including charts tracking KPI improvements over time, as well as case studies highlighting how specific clients have improved their customer service KPIs with visual assistance, click here to read the full report. Click here for the full report.

Technology 117

Technology Customer Service Self service Contact Center 117

TechSee

DECEMBER 27, 2018

A hypothetical case study: You finally get your hands on that new drone you’ve been wanting. AR – the ability to overlay and share physical objects, spaces and images on mobile devices – enables customers to interact three-dimensionally with physical objects or their surroundings, creating a connected and immersive visual experience.

Chatbots 84

Chatbots Enterprise Technology Surveys 84

TechSee

AUGUST 7, 2018

While there’s no conclusive statistics on form abandonment, various case studies indicate that around 60% – 70% of users will abandon their form before seeing it through to completion. How many times have you given up in the middle of filling out a complicated online form, such as for an insurance or mortgage quote? Technical barriers.

Sales 95

Sales Automotive B2B Entertainment 95

Balto

NOVEMBER 2, 2023

For instance, with AI solutions, you can detect when sensitive information is mentioned in conversations, so proper actions can be taken to protect it. This data encompasses crucial metrics like response time, agent conduct, queue lengths, and essential call center Key Performance Indicators (KPIs).

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Revation Systems

JULY 17, 2019

Two years ago, the health system’s call center was growing at a rapid pace and was experiencing an increasing volume of calls that the current call center infrastructure could not adequately support – making it challeng ing to provide their usual high level of service to its patient population.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

Revation Systems

MAY 2, 2019

Two years ago, the health system’s call center was growing at a rapid pace and was experiencing an increasing volume of calls that the current call center infrastructure could not adequately support – making it challeng ing to provide their usual high level of service to its patient population.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

3CLogic

SEPTEMBER 28, 2022

This is why an integrated cloud call center solution is essential for delivering a truly omnichannel patient experience. A cloud contact center integration bridges the gap, natively integrating voice channels into the service management platform.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

Nicereply

DECEMBER 10, 2020

You can learn more about how Front uses Nicereply to provide a seamless experience in a case study we published last year. You can accomplish a lot over an email or a chat nowadays, but sometimes the best way to go is a good, old-fashioned phone call. What’s more, you can also see all this data within Front as a comment.

Surveys 52

Surveys Feedback APIs call center solutions 52