ViiBE Blog

AUGUST 25, 2021

CRM , Customer experience. Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. Knowledge management. ViiBE Blog. Natalia Barszcz.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

Lumoa

JANUARY 19, 2023

Project management, to ensure that projects are well organized, completed on time and meet key metrics. Communication and problem-solving, to promote the team initiatives and manage change within the organization. They have responsibilities of both people management and project management.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

VocalCom

JUNE 22, 2020

Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

VocalCom

JULY 3, 2017

For example, a CRM is often an essential tool in the call center, so agents must learn how to perform functions such as accessing and updating customer data, handling inbound and outbound contacts, managing prioritized callbacks, and making contact with peers and supervisors as necessary.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

NobelBiz

NOVEMBER 9, 2021

Customer Lifetime Value or also CLV is a critical metric that allows your firm to calculate the total profit created by its customers over the course of their relationship with you. That is why you must consider the most essential metrics for excellent customer service. How do you find high-value market segments?

Customer centricity 52

Customer centricity Contact Center Brand ambassadors CRM 52

C3Centricity

AUGUST 26, 2019

Ask just enough to be able to identify your priority metrics and then refine your understanding of them as you gather more information. CEX #CRM #CustomerService #CustomerSatisfaction Click To Tweet. This also has the added advantage of keeping the conversation more frequent than it might otherwise have been.

Brand ambassadors 59

Brand ambassadors Customer centricity Airlines Advertising 59

Helpware

JULY 14, 2017

At the end of every month you receive metrics regarding your customer support. This level of transparency will turn your customers into brand ambassadors which, in turn, will translate to more revenue. You can even integrate it with your CRM to make things run as smoothly as possible.

Customer Service 40

Customer Service Brand ambassadors Customer Support Wait times 40

ChurnZero

FEBRUARY 29, 2024

We often hear that change starts at the top, but that’s not always the case; you can manage up too. And remember too that if you’re managing up, leaders love to see how it’s going to impact ROI, so you’ll need to put some numbers behind it. Jaclyn: I like the idea of starting it through a Slack thread.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Engineering 52

UJET

JANUARY 9, 2020

Is the CRM slow to pull customer information or update with information from other tools? That is accomplished when the agent is able to understand quickly, get relevant data from the CRM when needed, and use the best solution available. If a support team uses separate tools, it requires extensive management.

Multichannel 72

Multichannel Customer Experience Brand ambassadors CRM 72

UJET

JANUARY 9, 2020

Is the CRM slow to pull customer information or update with information from other tools? That is accomplished when the agent is able to understand quickly, get relevant data from the CRM when needed, and use the best solution available. If a support team uses separate tools, it requires extensive management.

Multichannel 63

Multichannel Customer Experience Brand ambassadors CRM 63

Integrity Solutions

MAY 23, 2023

Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t. Know your audience.

Sales 92

Sales Coaching Brand ambassadors B2B 92

Netomi

APRIL 7, 2022

As ”champions of customer service,” and one of the most well-known and established help desk platforms, Zendesk helps companies manage the entire experience for their customers and improve customer relationships – bringing all marketing and support functions together into one platform. What is Zendesk? Intercom’s key features.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Tethr

OCTOBER 2, 2020

Add on the tools your front-line staff use to respond (customer support ticketing systems and entire enterprise CRM solutions for the contact center), and you’ve got plenty of touchpoints where a customer interaction can potentially occur. Are our customer interactions creating happy customers, loyal brand ambassadors?

Customer effort 109

Customer effort Customer Care Coaching Surveys 109

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

CRM 49

CRM Marketing Multichannel Self service 49