the-role-of-slack-in-your-support-stack Blog Related Topics 
Real Blue Sky
JUNE 15, 2022
This month, we delve into how you need a solid onboarding practice to attract and keep your talent. Everyone talks about building a relationship with your customer. I think you build one with your employees first.”. This last statistic is probably even higher in customer-facing roles. This is the third in our series.
Kayako
JANUARY 12, 2017
It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! “It doesn’t matter how far along your business is or how high you’ve scaled, you should never stop talking to your customers.
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ChurnZero
AUGUST 26, 2022
Your doomy to-do list follows you around like a shadow. Nagging thoughts of everything you didn’t get done dominate your free time. You can make big improvements to your performance and peace of mind with small yet significant changes. Especially in a CSM role, you’re going to have days that are super busy.
JustCall
MARCH 28, 2023
Your sales and support agents are at the heart of your business. In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. Let’s start!
delighted
DECEMBER 14, 2020
No matter your situation, the value of real-time customer feedback has never been more apparent. Let’s break down what a customer experience strategy is and specific feedback strategies you can implement within your own company to embrace customer experience at all times. Starting your customer experience strategy.
ChurnZero
FEBRUARY 26, 2021
Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).
Totango
MAY 27, 2022
It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)? What is PLG?
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