GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.

SaaS 60

SaaS Feedback Surveys B2C 60

aircall

DECEMBER 13, 2018

Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders. This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result? Methodology.

Surveys 54

Surveys Customer Support B2C CRM 54

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

SaaS 106

SaaS Journey mapping B2B Feedback 106

Vistio

APRIL 2, 2022

And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. So that’s a two-part question. Would you agree with that?

Contact Center 52

Contact Center Real estate Customer Service Self service 52

TeamSupport

APRIL 23, 2020

This blog post is the second part of our three-part series (the first part is here ) on building and maintaining strong relationships with customers who prefer live chat. For this part, we’ll focus on how the actual chat conversation impacts the customer relationship.

B2B 64

B2B Self service Customer Support Technology 64

ProProfs Blog

DECEMBER 12, 2019

Companies focus on getting new customers, but retaining them is a whole different story – and more difficult to achieve! what customers want, . The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Why Customers Leave? PwC ) Tweet This.

Customer retention 132

Customer retention Surveys B2B Marketing 132

ProProfs Blog

JUNE 3, 2019

This created new needs, desires, and expectations, and this has led to a different customer-brand relationship as well. If customers are expecting more from your company, that’s great. The important part is you shouldn’t wait for them to ask. Effective Tips to Improve Customer Service. Embrace Customer Journey.

B2C 150

B2C Feedback B2B SaaS 150

ProProfs Blog

DECEMBER 27, 2020

Understand that not all your buyers journey end up converting into customers. It’s wrong to assume that every prospective buyer is going to convert into a customer immediately. While some customers purchase instantly, a majority of them take their own sweet time during their own customer purchase journey.

Journey mapping 148

Journey mapping Education B2B Sales 148

aircall

NOVEMBER 3, 2021

There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. That’s why you should be doing everything it takes to provide excellent customer service. These customers are inaccessible to your customer support team.

CRM 62

CRM SaaS Sales Feedback 62

JivoChat

MAY 8, 2023

In the second situation, you have a bigger number of potential customers, but the number of competitors is also bigger. Where do they live? When you answer those questions, you are going to have a better-defined profile of your potential customers, which will serve as a guide to plan your business. What is their average income?

Analytics 75

Analytics Sales Marketing B2B 75

JivoChat

DECEMBER 5, 2021

Good customer service is fundamental regardless of the sector your company operates. That is a strong reason to give up on a purchase and go to the next store, right? . The issue is that good customer service has another face and several elements that we don’t take into account when going to a physical store.

Customer Service 52

Customer Service Customer centricity Telemarketing Sales 52

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

MAY 11, 2023

With remote work becoming increasingly common, businesses are constantly seeking innovative ways to foster seamless collaboration and maintain strong team dynamics. In this blog post, we will explore how Slack Huddles is transforming traditional Slack Calls and revolutionizing the way teams communicate and collaborate.

Best practices 10

Best practices B2B Personalization Enterprise 10

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

CRM 43

CRM Enterprise SaaS Marketing 43