ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. Nonetheless, most sales training pays little or no attention to how personality styles affect these relationships. Shep Hyken.

Sales 311

Sales Personalization Analytics 311

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. This strategy only boosts productivity, but also enhances the capacity of support teams. One such transformative tool that has gained prominence is automation.

Customer Service 59

Customer Service B2B Service level Personalization 59

Nicereply

JANUARY 17, 2024

This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on. By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Quiq

OCTOBER 20, 2022

We talk a lot about outbound messaging here on the Quiq blog. Continue reading to see how to use outbound SMS to increase efficiency, sales, and customer satisfaction in your field services business. Centralizing calls in your home office or using a dispatch service is another popular option that comes with its own set of frustrations.

Chatbots 71

Chatbots Sales Technology Management 71

Call Experts

FEBRUARY 26, 2020

Response time is critical, and now sales are lost if customers don’t hear back within 2-3 minutes. License models Licensing programs are typically used for on-premise contact centers, dedicated team solutions, and cloud-based integrations. More Blogs Menu. How to Improve your HR Team's Performance with AI-Powered Systems.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Call Design

OCTOBER 26, 2021

As a result, wait times for customer service, dispatch times, and processing times of queries continues to climb. While many studies have attempted to estimate the price of customer service and its direct impact on sales revenue, they always fall short of a conclusive result. No Customer Support ROI.

Interactive Voice Response 78

Interactive Voice Response Technology Wait times Consulting 78

OctopusTech

SEPTEMBER 9, 2023

This can either be performed by an in-house team under a separate unit within a company or by hiring a third-party company who is specialized in this activity. It helps them to focus on sales, marketing, product and service development, and other business operations.

Best practices 62

Best practices outsourcing Call Center virtual call center 62